What are the responsibilities and job description for the IT Support Team Specialist position at Kavaliro?
Job Description
Our client is seeking an IT Support Team Specialist for a contract to hire scenario.
Duties
Hybrid
Our client is seeking an IT Support Team Specialist for a contract to hire scenario.
Duties
- Tier I calls
- Assigning Tickets to IT Support team
- Ordering equipment for new hires
- IT Onboarding duties
- New Hire IT orientation
- Wide range of IT skills to include, Windows 10, Mac IOS and Office 365 products
- Ability to multi-task, work quickly to resolve technical issues in a fast-paced environment
- Monitor and respond effectively to computer support requests received through the IT ticketing system
- Troubleshoot computer hardware and software problems at a Tier I level
- Work on special projects pertaining to computer equipment and software
- Communicate closely with Supervisor and IT Operations team to discuss ongoing details/problems as it relates to executive level support
- Document processes and maintain database
- Identify and recommend hardware/software needs in relation to requirement specifications
- Other administrative tasks as needed
- 3 years or overall IT support experience
- Strong communication skills
- Tier I Help Desk expertise
- Strong Task orientation
- Experience working with and training new hires on IT equipment
- Excellent communication skills including verbal, written, and listening skills
- Ability to handle a wide variety of duties with minimal supervision
- Excellent customer service disposition
- Excellent organization and documentation abilities
Hybrid