Job Description

Job Title: Supervisor, Warranty Job #: SV-013

Job Category: Direct FLSA: Exempt

Reports To: Manager, Site Dept.: Quality

Job Description:

Must be able to develop appropriate business strategies aligned to KRC’s Management Policy.

Manage position to make best use of employees; select employees and develop their capabilities; plan for succession of key personnel; counsel employees effectively; administer discipline; handle human resource matters in accordance with company policy and procedures.

Establish work standards and schedules and ensure their effective implementation in the department; assign work to employees and train employees in work procedures and methods; review employees’ work for adequacy and take steps to correct inadequate performance; approve employees’ work schedules and time reports.

• Directly responsible for the site activities for a specific shift.
• Coordinates the daily work activities on the rail cars delivered to the customer.
• Supervises the clerical and technical personnel working on their shift.
• Controls the work hours expended to maintain the site budget and minimize overtime.
• Maintains a safe and orderly work environment.
• Prepares a schedule for the daily activities and coordinates completion and progress with the customer.
• Audits and submits daily vouchers for personnel under their supervision.
• Ensures that all employees are following KRC and customer safety procedures.
• Ensures that modifications are coordinated and implemented as quickly as possible.
• Coordinates the shift vendor activities to ensure that they are meeting their warranty obligations and submitting the necessary paperwork.
• Ability to work with minimal direct supervision.

Qualifications:

• Must have at minimum one (1) year supervisory experience in warranty, production, quality or engineering, or three (3) years mechanical/technical experience with some supervisory responsibilities.
• Must have strong mechanical aptitude and be proficient with both English and Metric measurement systems.
• Must have excellent written and verbal communication skills.
• Must be comfortable working in an active rail car environment.
• Must have good computer and report generating skills.
• Must be able to read, write and speak English.
• Must have strong organization and interpersonal skills.
• Must be able to work well under pressure.
• Must be professional when interacting with the customer representatives.
• Must be able to climb stairs and ladders, and be able to lift, push, or pull at maximum 40 lbs.
• Must be able to deal with numerous and constantly changing priorities.