Cyber Operations Watch Technician

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

KaylaTek is seeking a Operations Watch Technician to work night shift at Joint Base Andrews, MD who will be responsible for for monitoring the Air Force National Capital Region network and critical services using System Center Operations Manager (SCOM), SolarWinds, and site-specific tools.

JOB SUMMARY: The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites.

CERTIFICATIONS REQUIRED: CompTIA Security CE or IAT Level II equivalent

SECURITY CLEARANCE: Currently possess an active Secret clearance

SHIFT: Night Shirt - 100% Full time on-site (includes ad-hoc telework)

PRIMARY RESPONSIBILITIES:

• The Operations Watch Technician is a critical role within the Cyber Support Center (CySC), responsible for monitoring the Air Force National Capital Region network and critical services using System Center Operations Manager (SCOM), SolarWinds, and site-specific tools
• Responsible for monitoring and reporting on authorized service interruptions.
• Responsible for outages, determining impacted services, and communicating this information to technicians and other work centers who are impacted
  
• Responsible for monitoring and managing the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools and working with long haul carriers.
• Provides proactive problem management and customer reporting. Service issues that cannot be resolved by Tiers 1 and 2 support are escalated to internal Tier 3 support for advanced troubleshooting and resolution.
• Flexible to work in shifts, including nights, weekends and holidays as needed.

BASIC QUALIFICATIONS:

• Bachelor's degree or equivalent work experience and certifications
• 5 to 7 years of previous experience working in a 24/7 operations center
• Experience working in Remedy Ticketing application
• Experience with Solar Winds
• Experience with System Center Operations Manager (SCOM)
• Strong technical background and a fundamental understanding of Windows Servers, networking, DHCP, subnetting, other IT disciplines
• Strong written and verbal communication skills
• Active DOD Security Clearance - will be verified by FSO
  
• Current DoD 8570 baseline certification for IAT II (one of the following: GSEC, Security , SCNP and SSCP certifications)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

COMMITMENT TO DIVERSITY

KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.