What are the responsibilities and job description for the Agent Services Coordinator position at Keller Williams Emerald Coast?
- Job Title: Director of _Technology & Agent Services_ *
- Who are we? *
A top producing, highly energetic real estate office with a strong desire to deliver exemplary service to our agents and positively contribute to our local community. We have an unwavering work ethic and enjoy arriving at work each day with a healthy competitive spirit. Our leadership team focuses daily on creating an environment that helps our agents achieve their personal and professional goals. In order to maintain our status as a top producing real estate office on the Emerald Coast , we are committed to being purposeful and accountable to our agreed upon standards.
_ _ *Who are we looking for? *
The Director of Technology & Agent Services is a caring, service oriented, tech-craving guru.
They are positive, articulate, and proactive in their communication with a general can-do attitude. They love to research and are always learning. They think strategically and systematically. When presented with a challenge, their go-to is to problem solve, innovate and assist in implementing a solution. They thrive in a collaborative environment while also being able to take direction and be held accountable for results and expectations.
The Director of Technology & Agent Services must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others and should be able to build relationships with people in the office and be part of the team. The candidate for this role has a unique set of skills with a strong customer service mindset and also a passion for teaching and training.
The Director of Technology & Agent Services plays a supporting role in the office and should achieve success by helping and empowering other people. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services & Technology
Coordinator must be able move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.
_ _ *Who are we looking for? *
The Director of Technology & Agent Services is a caring, service oriented, tech-craving guru.
They are positive, articulate, and proactive in their communication with a general can-do attitude. They love to research and are always learning. They think strategically and systematically. When presented with a challenge, their go-to is to problem solve, innovate and assist in implementing a solution. They thrive in a collaborative environment while also being able to take direction and be held accountable for results and expectations.
The Director of Technology & Agent Services must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others and should be able to build relationships with people in the office and be part of the team. The candidate for this role has a unique set of skills with a strong customer service mindset and also a passion for teaching and training.
The Director of Technology & Agent Services plays a supporting role in the office and should achieve success by helping and empowering other people. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services & Technology
Coordinator must be able move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.
- What will you do? *
- Technology Research and Strategic Planning
• In order to be the guru, this person will seek to always learn more about what’s happening in the tech industry, real estate industry, and social media. They will forecast technology needs. As we move to the front edge on all lines, they will use research to develop strategic plans for the office and for agents.
- Training
• This person will oversee and/or implement technology training for the office, and for the individual agent. This may include classes on social media, Keller
Williams based apps and tech training, and our Command Technology Platform
• Trouble shoot and coordinate technology needs in the office
• Oversee and/or assist agents (new and transfer) with onboarding in all technology facets
• Promote KW initiatives and make sure agents are participating in labs, rollout of new technology, etc.
• Special projects as assigned by Team Leader and Director of Operations
Williams based apps and tech training, and our Command Technology Platform
• Trouble shoot and coordinate technology needs in the office
• Oversee and/or assist agents (new and transfer) with onboarding in all technology facets
• Promote KW initiatives and make sure agents are participating in labs, rollout of new technology, etc.
• Special projects as assigned by Team Leader and Director of Operations
- Social Media and Marketing
• Obtain expert level of understanding current and upcoming social media platforms
• Oversee and/or implement strategic social media marketing for the office with the aim of growing the office
• Assist in training agents how to leverage social media for their business’ growth
• Oversee strategy of all inter-office social media use (private KW page, communication via social media on trainings offered etc.)
_ _ *Knowledge/Skills*
• Extraordinary people skills/people-oriented
• Willing and able to embrace new technology, master it, and teach it to others at various skill levels
• Problem-solving skills
• Proactive, positive attitude self-starter
• Proficiency in Excel, Word, Publisher, PowerPoint, Google Docs, Google Calendar,
Google Drive and other Google products
• Detail oriented & thorough
• Oversee and/or implement strategic social media marketing for the office with the aim of growing the office
• Assist in training agents how to leverage social media for their business’ growth
• Oversee strategy of all inter-office social media use (private KW page, communication via social media on trainings offered etc.)
_ _ *Knowledge/Skills*
• Extraordinary people skills/people-oriented
• Willing and able to embrace new technology, master it, and teach it to others at various skill levels
• Problem-solving skills
• Proactive, positive attitude self-starter
• Proficiency in Excel, Word, Publisher, PowerPoint, Google Docs, Google Calendar,
Google Drive and other Google products
• Detail oriented & thorough
- Compensation*
Commensurate with experience.
Job Type: Full-time
Benefits:
Job Type: Full-time
Benefits:
- Paid Time Off
- Bonus Opportunity
Schedule:
- Monday to Friday
Experience:
- Customer service
- Google Suites knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Work authorization:
- United States (Required)
This Job Is Ideal for Someone Who Is:
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
- High stress tolerance -- thrives in a high-pressure environment
This Company Describes Its Culture as:
- Innovative -- innovative and risk-taking
- Outcome-oriented -- results-focused with strong performance culture
- People-oriented -- supportive and fairness-focused
Work Remotely:
- No
Salary : $15 - $17
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