What are the responsibilities and job description for the Service Department Receptionist position at Kelly BMW?
KELLY BMW is seeking a Full Time Service Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls coming into the dealership for the Service department, schedule Service appointments answer questions to assist the caller. You will also be responsible for greeting customers and directing them where to go. Clerical task will also be included in this position. Work hours will be from 9am-6pm Monday - Friday.
Pay starts at $15 / hour. We will also pay a $500 signing bonus after 90 days of employment.
Benefits
- 401(k)
- Training
- Great Culture & Team Environment
- Long Term Career Opportunities
- Health, Dental, Vision and Life insurance
- Vacation accruing with tenure
Responsibilities
- Answer phones, schedule appointments and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Inviting personality
About the Dealership:
A strong community is all about its people, and here at Kelly BMW we staff our building with good, kind people who go above and beyond what is expected of them. We’re one of the region's best dealerships, serving the Columbus community since 1977. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $15
