What are the responsibilities and job description for the Service Appointment Coordinator position at Kelly Nissan of Woburn?
Job Summary: We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.
Compensation
- $21-$25 per hour depending on performance. Hourly rate plus monthly bonus.
Benefits
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Competitive Pay
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Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
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401K after 90 days
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Paid Time Off
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Paid Sick Time
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Paid Vacation Time
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Paid Training
- Many Career Advancement Opportunities
Responsibilities
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Schedule service appointments and speak with customers by following up over the phone, email and text
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Actively listen to customers, answering their questions, and directing them appropriately as they request
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Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
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Advise maintenance recommendations
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Confirm scheduled and missed appointments
- Manage our loaner fleet of 25 rentals
Qualifications
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Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
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Strong customer service background
- Positive Attitude
- Team Player
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Excellent verbal and written communication skills
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Punctual, reliable and eager to improve
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, and Volkswagen. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $21 - $25
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