Customer Service Representative

Job Purpose / Position Summary

The role is responsible for assisting customers and sales representatives on inquires and orders.

Activities include but not limited to: entering and submitting mill claims while keeping the sales rep up to date, answering phone calls and replying to emails in a timely manner, entering orders, returns and credits, offering substitutions for stock out situations, and being able to communicate with customers and sales representatives.

Work Schedule: Monday-Friday, 9:00am-6:00pm

Primary Duties & Responsibilities

1. Receive and process customer phone, fax and e-mail orders

2. Data entry

3. Invoicing

4. Advise customers on pricing and inventory

5. Receive customer complaints, including research and corrective action plan

6. Entering returns and credits

7. Attend sales meetings as needed

8. Inbound calls

9. Outbound sales calls to house accounts

10. Offering customers substitutions for stock out situations

Entering and submitting mill claims which includes following up to ensure credit is received. Being the middle person between the mill and the sales representative.

Qualifications / Capability Profile Minimum Education

• High school diploma required
• Undergraduate degree preferred

Minimum Experience

• 2-3 years’ experience with customer service
• Experience in print or paper industry is strongly preferred

Minimum Knowledge, Skills, Abilities

• Problem solving
• Ability to work independently and as part of a team
• Proficient in all Microsoft Office applications
• Packaging industry, or similar experience is desirable

Kelly Spicers is an equal opportunity employer and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability (mental or physical), pregnancy, status as a parent, family medical history, genetic information, political affiliation, military service/protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. We will consider for employment, qualified applicants with criminal histories, consistent with the requirements of applicable federal, state, or local agencies.

Please refer to the following websites if you would like more information on:

EEOC: Know Your Rights:

chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Pay Transparency Nondiscrimination Provision:

https://kellyspicers.com/wp-content/uploads/2021/10/PAY-TRANSPARENCY-NONDISCRIMINATION-PROVISION-KELLYSPICERS-2019.pdf

E-Verify

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please refer to the following website: https://www.e-verify.gov/employees'

Company benefits include medical, dental, vision, life insurance, and 401k plan. Employees will accrue two weeks’ vacation each year at a rate of 3 1/3 hours per pay period (subject to a maximum cap), 6.5 days of sick leave per year, 10 paid holidays throughout the calendar year, and eligibility to participate in an incentive program

Job Type: Full-time

Pay: $26.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Kent, WA 98032: Relocate before starting work (Required)

Work Location: In person