What are the responsibilities and job description for the Service Manager position at Ken Shourds Equipment?
Job Overview:
We are seeking a highly skilled and experienced Service Manager to join our team at our automotive dealership in . As a Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring exceptional customer service.
Duties:
- Manage and supervise a team of technicians, and support staff
- Develop and implement strategies to increase customer satisfaction and retention
- Monitor service department performance metrics and take necessary actions to meet or exceed targets
- Coordinate with other departments to ensure smooth workflow and efficient operations
- Handle customer inquiries, complaints, and escalations in a professional and timely manner
- Maintain accurate records of service transactions, inventory, and customer information
- Collaborate with the sales team to promote additional services and upsell opportunities
- Stay up-to-date with industry trends, new technologies, and best practices in service management
Requirements:
- Previous experience in service management or related field is required
- Strong mechanical knowledge of various vehicle systems and repairs
- Excellent leadership and communication skills
- Proven track record of delivering exceptional customer service
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient computer skills for managing service records and generating reports
Skills:
- Experience in Agriculture repair is preferred
- Knowledge of Agrictulture processes is a plus
- Familiarity with dealership operations is beneficial
We offer competitive compensation based on experience along with a comprehensive benefits package. Join our team today and take your career in service management to the next level!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Rotating weekends
- Weekends as needed
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Rockport, IN 47635: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000