Registration Technician I

Registration Technician I

Department: Primary Care

Program: DWC Front Desk

Reports to: Medical Office Manager

Employment Status: Full-Time

FLSA Status: Non-Exempt

Schedule: 40 Hours/52 Weeks

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

The Registration Technician I is a member of the Registration Desk Team and is responsible for the collection, verification, and entry for all un'ina (patient) demographic and insurance information. The accurate and timely performance of job duties of the Registration Technicians directly impacts the revenue received by the Kenaitze Indian Tribe.

Essential Functions

• Greets all un'ina, co-workers with a smile-provides exceptional customer service with each interaction
• Responsible for un'ina registration, ensuring accurate capture and data entry of all un'ina updated demographic and insurance information
• Ensures capture of all charges for services provided at the Dena'ina Wellness Center (DWC)
• Operates credit card machine and cash drawer
• Scans ID, CIB, and insurance cards into electronic registration package
• Hands out referral forms, intake packets, educational materials, as needed
• Verification of insurance
• Monitors waiting room behaviors, notify Safety & Security of disruptive un'ina
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

• Light work - Exerting up to 20 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work

Physical Requirements

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
• Stoop, kneel, crouch or crawl (Position self (to), Move)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Repetitive Motion

OSHA Categories

• Category II - Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur

Equipment and Tools

List Equipment used for job: Computer, Phone, Fax Machine, Photo Copier, Credit Card Machine, Scanner

Drives KIT or Personal Vehicle: Both

Travel

• Local

Qualifications

Education

• High School Diploma or GED

Experience

• One year of experience in a scheduling or registration function preferred
• Experience in insurance verification and charge collections preferred
• Experience in Microsoft Office Suite
• Knowledge of HIPAA and 42 CFR, Part 2 preferred

Preferred

• Knowledge and experience working with cultural diversities

License/Certification

• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire, or, with approval of the hiring manager, sign a *Memorandum of Understanding (MOU) in lieu of having a driver's license to perform the required duties of the position

Special Skills

• Proficiency with Microsoft Suite, or obtain training within 90 days of hire
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
• Ability to multi-task, work independently, and meet deadlines

This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position

*Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.