Road Call Center Agent

Description

KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.

At KAG, it's our people who make it possible to achieve our company goal as One Team Driven to Make a Difference! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.

We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply!

Shift: Rotating Shift 2-2-3 6am-6:30pm

Pay: $17.45 - $20.87/hour (based on experience)

Job Description

• Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers’ safety. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Ensures both the driver and equipment are safely removed from the road, and determines if the maintenance facilities in the area are qualified to handle breakdown issues.
• Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.
• Obtains estimates for repairs, verifies any applicable warranties, and authorizes charges within approved limits.
• Examines locations of maintenance facilities to determine which would be closest to the site of the breakdown.
• Outstanding customer service and follow-up skills.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
  
  

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Communicates effectively.
• Exhibits ability to read, write, talk, and hear; add, subtract, multiply, and divide; and lift and/or move up to 25 pounds as required.
• Uses computers and software programs proficiently.
• Mechanical experience a plus
  
  

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.

Kenan Advantage Group, Inc. is an equal opportunity employer. No person will be discriminated against in any aspect of their employment on the basis of any status or characteristic protected by applicable federal, state or local law

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.