Sr Visual Merchandising Manager

About Kendra Scott

We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.

Position Overview

We have an exciting opportunity to support the rapid growth of our Home Office in Austin, TX! Reporting to the Director of Visual Merchandising & Visual Experience, our Senior Manager of VM Presentation will be responsible for leading the strategic development and execution of all brand presentation initiatives, ensuring a cohesive, compelling, and consistent visual identity across all customer touchpoints. This role will work closely with cross-functional teams including creative, marketing, product development, merchandising, planning and allocation, and retail to deliver innovative brand experiences that align with the Kendra Scott’s objectives and enhance consumer engagement.

The ideal candidate will have a strong background in brand storytelling, visual merchandising, and project management, with a proven ability to manage large-scale projects from concept to completion. Candidates should have a drive for creating seasonal sets that are designed to drive the business and inspire our internal and external customers. Candidates should be self-driven, a people leader, has the ability to influence others to include upper leadership, strong relationship building skills and highly resourceful.

CORE COMPETENCIES KEY COMPETENCIES

• Personal Accountability Creativity and Innovation
• Interpersonal Effectiveness Strategic & Forward Thinking
• Influencing Others Leadership and Team Development
• Building Collaborative Relationships Problem-Solving and Decision-Making
• Conceptual Thinking Adaptability & Flexibility
• Customer Orientation Strong Organizational Skills
• Business Acumen
• Global Perspective
• Detail Oriented
  
  

High Level Responsibilities

Brand Strategy & Execution:

• Lead the creation and execution of brand presentation strategies for product launches, seasonal campaigns, and corporate communications across Retail Channel
  
  

Visual Merchandising

• Develop and implement visual merchandising guidelines and strategies to ensure a consistent brand message across all retail locations
  
  

Team Leadership

• Manage and mentor team ensuring high-quality output and alignment with brand standards
  
  

Project Management

• Oversee multiple large-scale projects simultaneously, ensuring all deliverables are completed on time and within scope
  
  

Cross-Functional Collaboration

• Partner with Marketing Operations, Product, Visual Operations and Creative teams to ensure brand consistency and effective storytelling across Retail touchpoints
  
  

Trend & Consumer Insights

• Stay up to date on industry trends, consumer behavior, and competitor activities to inform brand presentation strategies and make data-driven decisions
  
  

Performance Tracking

• Monitor and analyze key performance indicators (KPIs) related to brand presentation, including consumer engagement, sales impact, and market growth, to guide future strategies
  
  

Day-to-Day Responsibilities

• Utilizes strong business acumen to make thoughtful & strategic decisions that lead to creative solutions
• Develops clear visual merchandising strategies each season to ensure product stories continue to propel the business forward
• Develops and maintains a clear understanding of seasonal objectives and current state of the business. Ensures all work supports the priorities and goals of Kendra Scott
• Identifies gaps in processes within Retail VM to create brand efficiencies and effectiveness
• Owns seasonal window styling & field direction to protect message clarity for retail teams
• Owns all seasonal correspondence communicated to the fleet including creation of seasonal sets, development of Visual & Window Presentation Directives, in-season management communication, promotional activity & all VM updates
• Builds strong cross-functional partnerships with Retail, Creative, Merchandising, Planning & Allocation, Marketing Operations, Retail Operations to influence product assortments & levels, drive effective communication, identify missed opportunities within processes to drive efficiencies & effectiveness.
• Works alongside Merchandising, Planning & Allocation to create pre-season strategies
• Ensures product assortments are supported according to varying store layouts & profiles
• Manages assortment changes throughout the product pipeline to ensure visual strategies remain intact and maintain cohesiveness season to season
• Owns end-to-end Retail process in conjunction with Marketing & Creative teams to ensure all timelines are being met
• Conducts walkthroughs with leaders at all levels clearly communicating visual merchandising strategies and sharing seasonal presentations
• Partner with cross functional teams to ensure our seasonal store experience are communicated and protected throughout the product pipeline process and comes to life seamlessly across our fleet
• Develops strong partnerships with Field Visual counterparts to ensure fleetwide consistency & quality in store presentations ensuring field needs are met
• Uses business acumen and persuasive skillset to spark creative thinking and have meaningful dialogue with business partners that challenges the status quo and evolves as well as elevates each season
• Leads seasonal windows styling & resource development, including presentation guides and Flagship elevations
• Creates product and customer obsessed, end to end experiences that speak to our target customer segments to help deliver a measurable business impact
  
  

Our Ideal Candidate Will Have

• Product obsessed visual merchandiser with a minimum of 7 years' experience in both field and corporate settings
• Strong fashion styling sense with impeccable taste level and the ability to incorporate new trends into visual projects
• Highly creative critical thinker and problem solver who is familiar with developing smart solutions on limited resources
• Strong leader that builds partnerships and uses persuasive skillset to influence decision making
• Keen eye and meticulous attention to details
• Ability to take feedback and work through ambiguity
• Proven track record of successfully developing and executing brand presentation strategies in a retail or consumer-facing environment
• Strong leadership skills with the ability to manage and inspire a creative team
• Exceptional project management skills with the ability to manage multiple projects in a fast-paced environment
• Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong analytical skills with the ability to translate consumer insights and data into actionable brand strategies
• A proven ability to break down larger initiatives into consumable achievable tasks to achieve departmental and company objectives
• Ability to clearly articulate plans and ensure team is aligned
• A growth mindset: track record of leveraging past learnings, encouraging new ideas and smart risk taking in self and others
• High commitment to employee growth and development: empowers team and defines success as having a significant impact on other’s careers
• A shared appreciation for our 3 core values of Family, Fashion and Philanthropy
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign), PowerPoint, Smartsheets, Wrike and other relevant design and project management tools
  
  

We are an equal opportunity employer and value diversity at our company.