What are the responsibilities and job description for the Deputy Director of Crisis Services position at Kenneth Young Center?
Deputy Director of Crisis Services
You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. This role helps realize our mission: We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery. Join our team to grow in your career while building stronger, healthier communities.
Job Scope: Provide program leadership, clinical and administrative oversight to a team of Clinicians and peer supports providing 24/7 crisis assessments, hospitalization, stabilization and community-based interventions to adults, children and adolescents presenting at high risk for harm in identified demographic area: Identify, implement, and evaluate unit performance. Maintain operational capacity for the unit. Effective liaison to agency divisions and external funders, behavioral health, and educational systems. Build relationships with community partners that intersect with department programs. Perform crisis assessments and provide community-based interventions.
Administrative Responsibilities
- Establish and implement annual service goals, objectives and strategies for achievement for the department and its service teams; MCR/SASS, Pathways, 590 team, and the Living Room.
- Actively engage as a member of Leadership Team, planning and directing the activities of KYC
- Provide direct oversight and clinical supervision for crisis services assuring that this function responds to requests for service in an efficient and responsive manner and within established guidelines
- Regularly monitor and maintain sufficient and balanced service capacity to meet demand
- Oversee, monitor, gather and submit documentation, data collection and reporting for applicable grants funding programs.
- Evaluate and respond to program staffing needs and staff selection by directing managers in job description development, interviewing, hiring, and orientation.
- Conduct regular planning, evaluation, and operational meetings with program managers
- Facilitate communication of all pertinent information generated from Leadership and other meetings to program staff on a timely basis
- Insure that all clinical activities performed by program staff are consistent with published standards, policies and procedures of the organization
- Receive administrative input from Department Director and provide feedback regarding
- clinical and administrative issues
- Participate in program planning, service coordination, practice development, as a member of the Program Director Team, Continuous Quality Improvement Committee and Program Services Committee
- Participate in discussions and decisions for program expansion and new program development. This could include expansion of existing programs under this position, new programs and potential reorganization of internal structure to meet the needs of each program.
- Participate in Division budget process actively monitoring that teams are meeting revenue targets
- Act as a liaison between divisions, departments and programs to ensure service coordination and continuity of care
- Provide ongoing performance evaluation for supervisees building on strengths and identifying ongoing growth/training needs
- Develop and implement plan for the team to strengthen relationships with and provide outreach services to local school districts and other community providers
- Effectively implement and monitor program performance including individual and unit productivity expectations.
- Participate in visibility/publicity efforts related to KYC and be able to present and promote KYC services to consumers and supporters
- Understand clinical services and programs and provide backup to managers and supervisory staff as needed
- Interpret and communicate at a service delivery level KYC policy and procedures
- Provide input on the EOC for buildings utilized by department programs.
- Other duties as assigned
Program Responsibilities
- Provide supervision and performance evaluation for MCR/SASS Manager, Manager of
- 590, Pathways, and the Living Room.
- Provide back up, oversight and supervision for teams in the absence of Program Managers
- Lead unit informational, communication and training meetings
- In cooperation with Team Lead, identify training and development needs of staff and develop unit training activities.
- Act as Agency Liaison to HFS, MCO’s, SASS provider network, school districts,
- hospitals, local police stations, other community partners.
- Provide a full range of crisis screening, assessment, and support services to a small caseload of clients and their families.
- Maintain a high level of personal and team documentation compliance including timely review and signing of team members’ mental health assessment and treatment plans.
Education & Experience
- Master’s degree from an accredited college or university of social work, psychology, or a
- related discipline
- Licensed to practice independently in the State of Illinois; meet LPHA guidelines in IL Rule 132/140 Administrative Code.
- Minimum of five years experience providing clinical services to youth and adults in a community based setting. Preferred crisis leadership experiences.
- Preferred five years experience providing post masters clinical supervision
- Must have three years of demonstrated ability to provide clinical and administrative supervision
- Valid driver’s license, proof of insurance and reliable transportation required.
- Proficient Computer skills required
Schedule
- Must be prepared to work a flexible schedule in response to the needs of the target population served, including evenings and weekends
Kenneth Young Center offers a robust benefit package that is highly competitive to the market. KYC offers all full-time employees the following:
- 403(b) plan with organizational matching
- Health Insurance (Blue Cross and Blue Shield of Illinois) including 2 options (HMO and limited network PPO) that are completely free to the employee with no employee paid premiums at the employee-only coverage level.
- Dental (BCBS), and Vision Insurance (UNUM) with low employee premiums
- Long Term and Short Term Disability (UNUM), no cost to employee
- Flexible Spending Account (annual rollover)
- Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (UNUM)
- Supportive supervisors and managers, opportunities to grow and develop
- Incentive program with potential for quarterly bonuses
- Option to "cash-out" up to one week of unused PTO at end of year, opportunity for annual bonus, and annual salary increase (discretionary based on annual KYC financial audit)
- Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)
To further promote an active and healthy work/life balance, KYC also offers a generous amount of paid time off and staff holidays.
- 4 weeks of Paid Time Off (With increases based on seniority)
- 8 Paid Organization-Wide Holidays
- 3 Personal Floating Holidays annually
Kenneth Young Center is an Equal Opportunity Employer
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