What are the responsibilities and job description for the Customer Experience Representatives position at Kenwood Dealer Group?
Customer Experience Representatives
KENWOOD DEALER GROUP
4780 Socialville-Foster Rd. Mason, OH 45040
Conveniently located near intersection of Mason-Montgomery Rd.
Shift Into Your New Role as a Customer Experience Representative:
Kenwood Dealer Groups corporate office has an immediate need for a full-time Customer Experience Representative to answer phone lines for our 16 area locations and transfer them to the correct area. It is important to respond accurately and efficiently to callers, explain possible solutions, and ensure that clients feel supported and valued. This may include confirming or clarifying information as well as professionally diffusing a frustrated caller. We want to be a reliable, friendly resource to our customers. This position requires basic computer skills and the ability to multi-task. We operate a positive and productive Call Center for our dealer group. Call center experience is a plus, but not required. Dress code is casual. This position is located at our Corporate Office in Mason.
Schedule: Monday through Thursday 10:30 AM - 7:00 PM and Saturday 9:30 AM - 6:00 PM
Qualifications to Drive Your Career Forward:
- Ability to work assigned schedule including evening
- Computer skills to answer multiple lines
- Satisfactory employment references
- Pass background check
- Must be 18 years of age or older
Enjoy the Ride! Perks & Benefits for Working With Us:
We offer a comprehensive benefits plan: medical, dental, and vision plans, paid time off, paid holidays, 401(k) retirement plan, employee discounts for purchase, service repairs, maintenance work, and more.
Ready to Join Our Team?
Qualified applicants should apply through our simple, online application process ASAP. For any questions please call Carleesha Davis at 513-445-6821 or leave a voicemail. You will like what we have to offer. We look forward to meeting you soon!
Accelerate Your Career with Kenwood Dealer Group
Equal Opportunity Employer