What are the responsibilities and job description for the Parts Counter Sales position at Kenworth Sales Company?
Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 33 locations with over 1200 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.
Parts Counter Sales Job Summary
The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.
Parts Counter Sales Duties and Responsibilities
- Assist service technicians in selecting needed parts for repairs in process, expedite quote to service desk and fulfill orders approved by service department.
- Order parts not in stock if, after discussion with service department. If the parts are needed and will be used upon receipt or that the customer will return for the required repairs. If needed discuss with the customer if any deposit is required for the part to be ordered if non-stock. Also inform the foreman of location of parts not in stock and if any freight charges that will be applied.
- Notify the service department that ordered parts have been received and where they are located, preferably deliver to shop bay but at a minimum indicate where at on will call shelves.
- Ensure that all parts issued are posted to the correct repair order and operations, and core charges and credits are handled correctly. Including making sure cores are accessible for the parts department to take possession of the parts and they are tagged with a core return tag, along with signature of the receiving counterman’s initials.
- If the part is not in stock, determine availability and submit an emergency order if requested by service desk. Also, determine if the part is at the PDC and inform the service department of additional freight charges, apply charges if approved.
- Inform service desk of “special order” policy and/or freight policy, including any surcharge for non-stock parts, ensure approval with service department prior to committing to the task.
- Verify, “ will call “ and “back orders” files weekly and return to vendors, or stock those items not required if the customer doesn’t need the part. This must be done before the end of every month, weekly is preferable.
- Answer phones promptly when front counter or phone room personnel are busy.
- Assist the parts manager with any miscellaneous tasks.
- Maintain assigned work area in a clean and uncluttered fashion.
- Participate with the parts manger and service manager in maintaining a lost sale-tracking program.
- Follow dealership policies on returns, warranties, core identification/credit and credit/ collection policies.
- Complete and participate in any and all training.
- Assist with annual and spot physical inventory counts.
Parts Counter Sales Qualifications
High school diploma or equivalent, ability to read and comprehend instructions and information given. Three years of experience in a heavy duty truck parts department. Professional appearance, ability to work well with the public, sometimes with several customers at one time, and be professional when dealing with difficult customers. Will be required to wear dealership provided uniform in a professional manner.
WORKING CONDITIONS
This is a physically demanding position. Will move throughout the parts department shelves all day, reaching and climbing to obtain parts from inventory while using all safety equipment and following safety guidelines. May stand six to eight hours during a shift at the counter. May be required to lift and transport up to 50 pounds several times a day. When delivering parts to the service department will be exposed to noise, dust; exhaust fumes, paint and other hazardous and non-hazardous materials. Must be able to operate forklifts and maintain certifications on a regular basis.
BENEFITS
We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
