Senior Manager Systems Safety - Service Delivery

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit! 

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community. 

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here. 

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families. 

Benefits Package Highlights: 

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits - a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Senior Manager Systems Safety - Service Delivery

The Senior Manager Systems Safety - Service Delivery leads and influences the operational aspects of safety management as it relates to the functions under the Service Delivery division.

Skills Knowledge and Experience

• Safety program (element) design, management and delivery
• Effectively communicate safety strategy and direction with all levels of the organization
• Able to recognize and influence stakeholders who champion safety within the organization
• Maintains effective relationships with internal and external stakeholders
• Facilitate risk discussions and provide guidance/review as required
• Lead operational investigations
• Lead safety interviews with both management and craft personnel
• Able to effectively problem solve with minimal direction
• Able to effectively extrapolate using key data and experience
• Able to interpret strategic direction in an operational context
• Interpretation of state and federal regulatory governance
• Judge tasking requirements in order to effectively manage time
• 8 years of operational experience within a rail organization
• 5 years’ experience in a Transportation (preferred) related role (or commensurate Emergency Management experience)
• 3 years' experience within a Safety Department (preferred).
• Have held a qualification as a conductor, dispatcher, or engineer for 2 years (preferred)
• Certificate in systems safety
• Knowledge of railroad equipment, preventative maintenance and equipment cycling
• Experience in investigation - as a team member.
• NORAC and RWP qualifications required
• Knowledge of emergency response and preparedness
• Proficiency in MS Office software
• Proficient writing and language skills
• Other software (MS Project, Comply 365, Power BI, MS Visio, Coruson, TRMS, Wi-Tronix)

Key Accountabilities

Event (Accident/Incident) Management

• Member of on-call roster for event management
• Manage on-call safety responsibilities for event management (as per SOP/ERP)
• Lead interviews with involved personnel
• Ensure all available evidence is gathered for consideration in analysis
• Ensure events are classified appropriately and federal coding is assigned (where appropriate)
• Lead an investigation team, ensuring the analysis of the event clearly identifies the threats, errors and system components that resulted in the outcome (as per requirements of Operator Safety Compliance Plan). 
• Prepare investigation reports that are error free within required timelines for submission
• Apply the principles of ‘just’ to ensure the report allows ‘learning’ thus advancing the safety culture

Risk Management

• Maintain expert level knowledge of operational risk management
• Ensure risk registers are up to do date - liaise with register owner
• Participate in and facilitate risk assessment reviews as required
• Aid in the education and training of business units in the area of risk management
• Oversee departmental risk registers
• Execute the strategic direction of risk management within Service Delivery such that the safety culture continues its evolution

Change Management

• Develop and review change management plans with business units (Transportation, Customer Service)
• Provide subject matter expertise (safety) for departmental projects
• Mentor business units in change management such that safety culture continually evolves

OSHA

• Assist Occupational Health & Safety Manager with all functions for Service Delivery on request 
• Be familiar with health and safety regulation including fire prevention, safety equipment, and first-aid

Engagement

• Represent Safety at various meetings - safety boards, safety committees, and calls
• Develop and maintain a trust-based constructive/productive working relationship with the management of the business units
• Provide advice and recommendations to business units that minimize disruption (as much as possible) and demonstrate an effective partnership between Safety and business units
• Design and participate in safety initiatives as required
• Produce and publish safety alerts as necessary                                           

Organizational Specific

• This position is required to be on-call on the duty roster. The organization may provide logistics such a company vehicle and tablet for the purpose of this function.
• This role may be required to perform other functions under the direction of Director Operational Safety and/or Vice President Safety, Security, Quality & Environment

Working Conditions (including Physical Demands)

• This position can expect to spend up to 50% outdoors or in facilities across the network.
• The nature of the incident response will expose the candidate to loud noise, extreme temperatures, and possible fatalities. 
• Essential Physical Requirements - able to type, climb, traverse uneven surfaces.
• Travel Requirements - position requires travel within Massachusetts and Rhode Island to all facilities across the network.
• Some out-of-office hours work may be required. Position is on the on-call roster (24 hours approximately every 6-12 days).

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily.  If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible

 

#INDHP

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.