Customer Service Representative

• Competitive Pay
• Professional Development
• Health insurance benefits available
• Retirement Benefits available.
• Large end of year production and customer service bonuses available
• Holidays and Weekends off
• Paid time off (once vested)

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

• Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan. We were founded in 1949 by Michigan farmers – members of Michigan Farm Bureau – who wanted an insurance company that worked as hard as they did, gave honest service, and cared about Michigan’s future. 

Michigan residents trust Farm Bureau with their insurance needs. Our agents are dedicated advisors committed to helping customers make informed decisions about insurance. With their help, our reach can be felt in communities across Michigan. With more than 800 associates and nearly 450 agents spread across all regions of the Great Lakes State, we're making a difference in people's lives and ensuring our neighbors are protected from whatever comes their way.

Farm Bureau agents are special individuals that have a passion for helping others. If you are seeking a meaningful and challenging career and have a desire to build your own business, then joining the Farm Bureau family may be the right career choice for you.