Client Service Specialist- Itasca, IL (HQ)

This position is located at our Headquarters in Itasca, IL. Working hours are 9AM – 6PM

KEYENCE is a global technology company adding value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.

The Client Service Specialist provides premier support to our internal and external customers with a smile. With excellent communication, high attention to detail and strong sense of urgency, the ideal candidate is comfortable with heavy data entry and proactively working in a fast-paced environment.

Responsibilities and Duties

• Process purchase orders, price quotations, order statuses, and returns for customers via phone and ticket-based queue system.
• Proactive communication via phone and email with customers and product specialists to enable a seamless order process.
• Follow up on existing customer and product specialist’s requests through completion.
• Assisting in identifying and remedying customer inquiries efficiently and accurately.
• Receive and route calls to the appropriate product specialist or group.
• Adhere to established workflows and guidelines while identifying areas for improvement.
• Ability to report inefficiencies designed to provide customers with best-in-class service.

Requirements and Qualifications

• Associate’s degree
• Moderate proficiency with Excel, Microsoft Office, and Outlook
• High degree of attention to detail and problem-solving skills
• Strong sense of urgency and ability to multitask
• Friendly, flexible, accommodating, and proven team player
• Attendance of yearly department conference
• High-Speed Internet access for hybrid schedule
• Ability to type at 50 WPM
• Previous Administrative or Customer Service background is beneficial

Why work for KEYENCE?

• Competitive compensation and benefits
• “Learn by doing” development policy
• Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
• Promote from Within Culture
• Benefits include Medical, Dental, Vision, and other voluntary benefits
• Total Compensation (Base Bonus): $62,162

At KEYENCE, we never settle. We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.

KEYENCE is an at-will, Equal Opportunity Employer.