What are the responsibilities and job description for the Customer Service Representative, Lebanon, PA position at Keystone Collections Group?
Location: Lebanon, PA 17042
Job Summary: Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.
Primary Responsibilities:
Education, Experience, And Certifications
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Job Summary: Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.
Primary Responsibilities:
- Customer service provided in person or via the phone
- Utilize knowledge of tax types collected by Keystone
- Utilize knowledge of municipalities and school districts for which Keystone collects taxes
- Ability to modify address changes and create new accounts in Keystone applications
- Process payments for multiple tax types
- Ability to sufficiently memo the Keystone taxpayer service applications
- Expand job knowledge and develop expertise to progress forward in job development
- Office Key holder
- End of day delivery drop offs
- Demonstrated ability to listen and retain knowledge
- Ability to accurately and attentively complete detailed tasks
- Keep up to date regarding changes in daily responsibilities or job processes
Education, Experience, And Certifications
- High school graduate or have an equivalency certificate (GED)
- Associate’s or bachelor’s degree in related business major is a plus
- Previous customer service call center experience is preferred
- Bi-lingual in Spanish a plus
- Moderate computer skills
- Moderate level research
- Problem-solving/Reasoning
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Income Maintenance Caseworker Lebanon CAO
Commonwealth of PA -
Lebanon County, PA