What are the responsibilities and job description for the Community Association Manager position at Keystone Pacific Property Management?
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.
We have excellent opportunities for experienced Community Association Managers to join our amazing team in our regional office in Carlsbad. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development, please read on below!
Summary: Manages a portfolio of community associations. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members and vendors. Must maintain client satisfaction and account retention.
Why Join Keystone?
Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.
As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.
We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.
What We Offer
The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.
Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.
We have excellent opportunities for experienced Community Association Managers to join our amazing team in our regional office in Carlsbad. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development, please read on below!
Summary: Manages a portfolio of community associations. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members and vendors. Must maintain client satisfaction and account retention.
Why Join Keystone?
Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.
As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.
We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.
What We Offer
- Competitive Salary
- Work-Life Balance
- Opportunities for career growth
- Training and mentorship from successful leaders in the HOA industry
- Support for Continued Education
- Cell Phone Stipend
- Mileage Reimbursement
- Medical (HMO and PPO), Dental, and Vision
- Flexible Spending Account
- Pet Insurance
- Pre-Paid Legal
- Employer Paid Basic Life/AD & D Insurance
- Voluntary Life and Short-Term Disability Insurance
- Free Employee Assistance Program
- 401(k) Retirement plan with Company Match
- Financial and Health/Wellness Education
- PTO
- Birthday Time Off
- 11 Paid Holidays (Half Days/Early office closure before certain major holidays)
- Manages all operations for a portfolio of community associations.
- Provides leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
- Manages and runs monthly, bimonthly, quarterly, and annual Board Meetings.
- Works extensively with Board of Directors, vendors, contractors, and homeowners within the various communities.
- Meets with Associations 1-2 times a week.
- Manages and assists in special projects.
- Creates budgets and manages financials.
- Complies with company policies and procedures.
- Responsible for Client Satisfaction and Account Retention.
- Practices and adheres to Keystone’s Core Values, Mission, and Vision.
- Any additional job duties as required by supervisor.
- Must possess valid Driver’s License and maintain clean MVR.
- Must have reliable transportation and the ability to drive to and from communities.
- Strong knowledge of the HOA industry.
- Excellent client service orientation. Responsive, follows up, and closes the loop with clients.
- Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience
- Strong attention to detail.
- Ability to maintain a positive attitude.
- Possess strong leadership and collaboration skills.
- Excellent interpersonal, influencing, and relationship building skills.
- Strong verbal and written communication.
- Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines.
- Demonstrated strengths in working independently and in a team environment.
- Must be able to attend and participate in night meetings.
- 3 to 4 years of experience in an HOA management role.
- 2 to 3 years of experience in customer service.
- CAI or CACM Certification(s) a plus.
- Bachelor’s Degree preferred.
- High School Diploma or GED required.
The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Ability to drive to communities.
- Ability to sit, stand, and operate business equipment.
- Typical office environment with low level noise exposure.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.
Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.