What are the responsibilities and job description for the Key Account Relations Representative position at KHS America, Inc.?
KHS America is a musical instruments distributor managing more than 20 musical instrument brands. We are dedicated to the enrichment of lives through music performance and education by providing high quality musical instruments and services designed to support musicians, educators and our retail partners. The Key Account Relations Representative works with our National Accounts Administration Team and contributes to the customer experience of our largest vendor accounts by quickly and accurately managing data related to orders and products. This includes order entry, research and status updates across a variety of platforms and formats as well as efficient communication and positive interaction with vendor purchasing agents and inventory management personnel.
This Position is in office Monday-Friday business hours it is located in Mount Juliet, TN.
Essential functions and responsibilities :
Retrieve orders from our National Accounts customers
Provide order confirmations ETAs by e-mail
Research and process credits, returns and invoice corrections resulting from returned items and mis-shipments
Run and maintain open order reports with Excel spreadsheet documentation for National Account vendors
Provide availability, price and other needed product information to vendors, as needed
Work with Operations and Credit personnel to expedite and track orders
Be accessible via phone or e-mail to resolve any customer issues
Perform general administrative tasks as assigned
Retrieve information from vendor portals and provide required updates within these platforms
Maintain predictable, regular job attendance; 8-hour workdays MondayFriday; minimal overtime may be required to complete job duties
Nonessential functions :
Will be required to perform other duties as directed, requested or assigned
Success factors / job competencies :
Strong organizational skills and attention to detail
Time Management flexibility with ability to prioritize multiple responsibilities while continuously processing orders quickly, efficiently and accurately
Commitment to company values of integrity, ingenuity, respect, alignment and music
Excellent interpersonal and communication skills, both in-person and over the telephone, including the ability to effectively present information, issues or discrepancies to customers and co-workers accurately with tact and diplomacy
Tenacity : ability to find the correct answer
Strong customer orientation resulting in a rapport with the customer and confidence in KHSA's products
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute percentages in relation to margins and discounts
Ability to foster teamwork and collaboration
Ability to work independently and with others; must be able to work with minimal supervision
Commitment to company values of music, integrity, ingenuity, respect and alignment
Physical demands and work environment : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands : While performing the duties of the job, the incumbent is required to sit and see / read information from a computer screen; occasionally walk, talk and hear; reach with hands and arms; use hands to finger, feel or handle objects, computer keyboard or controls. Employee will occasionally stand and walk; infrequent lifting and / or moving objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, color vision and ability to focus.
Work environment : Temperature-controlled office environment. Noise levels vary based on the number of co-workers communicating orally.
High school diploma or state-approved high school equivalency diploma
Two plus years of successful work experience
Excellent phone manner
Read and understand English and numbers
Demonstrated ability to use personal computers and business software applications, including Microsoft Office business suite (Outlook, Word, Excel, and PowerPoint)
Demonstrated communication skills, both oral and written
Qualifications desired :
Familiarity with computer sales software programs
Previous work experience that has included order entry as a job task
Previous experience in data entry, data management or accounting
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