Commercial Collector

Description

Essential functions and responsibilities:

· Pursue payment on accounts by contacting select customers either by telephone or email

· Communicate throughout the day with Credit team members on account status and any on-going issues

· Maintain log of collection efforts; schedule follow-up communication with customers

· Run aging sheet weekly and provide Credit Manager a monthly report outlining status and effort

· Process credit applications by collecting all necessary documents for Credit Manager review

· Discuss sales term issues with Sale department management

· Exercise authority on early pay and any other discounts

· Communicate with Credit Manager about strategy, options and opinions; prepare recommendations for increasing or decreasing credit limits based on customer payment history

· Research accounts for customers

· Maintain regular job attendance; days of work are Monday—Friday; 8-hr. workday schedule

Nonessential functions:

· Will be required to perform other duties as directed, requested or assigned

Success factors/job competencies:

· Ability to prioritize work throughout the workday; exceptional time management skills

· Sound judgment in applying discounts and making other credit-related decisions

· Discretion on what items to refer to the Credit Manager

· Ability to communicate with customers in a courteous manner; excellent written and verbal communication skills

· Detail oriented

· Computer proficiency

· Commitment to company values of music, integrity, ingenuity, respect and alignment

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Physical demands: While performing the duties of the job, the incumbent is required to talk and hear and is primarily sedentary. Constant use of both hands/arms in reaching/handling/grasping/fingering while keyboarding, using phone, calculator or any other office equipment, filing and performing other administrative duties. Employee will occasionally stand and walk; minimal occasion to lift and/or move objects up to 20-25 pounds. Specific vision abilities required by the job include close vision and ability to focus.

· Work environment: Temperature-controlled office environment. Noise level is minimal.

Requirements

· High school diploma or a state-approved high school equivalency diploma

· Demonstrated accounting and/or credit work experience

· Experience in using Microsoft Office Suite or related software in work settings

Qualifications desired:

· Any post high school accounting courses

· 2 years experience in collections and/or work in a credit department

· SAP experience