What are the responsibilities and job description for the Assistant General Manager position at Kilwins Fort Collins: Old Town Ice Cream & Treats,...?
Immediate Job Opening:
Kilwins Fort Collins Assistant General Manager
Store Management – Fort Collins, CO 80525
How to Apply:
Send your resume to co.fortcollins.22@kilwins.com. Include Assistant GM in the subject line when submitting or drop off a resume at the store.
Full-Time:
Experienced
Compensation
$23.00-$30.50 (Hourly wage based on base wage average gratuities.)
Hours: 34-40 hours/week depending on the season
Kilwins Fort Collins Assistant Manager
114 S. College Avenue
Fort Collins, CO 80524
What are the benefits for an Assistant General Manager at Kilwins in Fort Collins, CO?
Cared for like family by the owner
1-week paid time off
FREE Parking
Product discount
Flexible schedule
Work/life balance
Casual dress
Opportunity for advancement
About This Role:
You have the opportunity to make each person's day sweeter! The Assistant (GM) will regularly exercise discretion in managing the overall operation of the store and have fun while doing it. Our customers often come in happy and leave happier! This hands-on job requires working in the business in addition to “on” the business. You must be a decision maker and a delegator, but also a doer when the ever-changing demands of the day require it. A majority of time is spent supervising and directing the workforce, customer service, packaging, customization of packages, production, and overseeing kitchen production. Integrity is a must.
The Assistant GM is responsible for keeping labor overhead and food costs down while increasing sales, as well as following the owner’s and GM’s directives. Will be responsible for select KPIs, neat packaging, customer satisfaction, team member supervision, some scheduling modifications, merchandising, quality control, cleaning, aesthetics/visual merchandising, building customer loyalty, and maintaining a well-trained team. Flexibility, strong communication skills, leadership, and the desire to provide an excellent experience for customers is crucial to success in this position.
What are the required qualifications for the position?
1. Background check
2. 3 years of customer service, hospitality, and/or retail experience
3 years' experience directly managing people - hiring, firing, developing, leading, performance reviews
3. College degree preferred
4. Time management skills
5. Coachable and great attitude
6. Leadership
7. Follow all Kilwins’s recipes and standards
8. Ability to manage people, projects and produce results
What does an Assistant General Manager at Kilwins do on a daily basis?
- Leadership – set goals and model how to achieve success in all aspects of store operations. Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
- Growth – identify, develop and implement strategies to increase profitability. i.e. corporate sales, hotel marketing, events, promotions, take-it-home, and fudge sales.
- Promote and model Best Practices for building customer relationships and growing the business. Exceptional hospitality is a top priority, along with superb products.
- Maintain an excellent store atmosphere, functionality, and appearance by paying attention to inventory, cleanliness, and positive attitudes.
- Public relations, business development and networking opportunities
- Manage with integrity, honesty and fairness.
- Office organizational skills & POS management
- Making hiring, firing, training, developing, and scheduling of 12-17 team members
- Help to lead store leadership team of 6 people including the owner, General Manager, 1 PT Assistant Manager, and 2 Shift Supervisors
- Address issues with team in a timely, respectful and professional manner. Expect professional behavior from staff…nip grooming issues, cell phone use, gossip, tardiness, product quality, incorrect POS usage, negativity, scheduling issues, opening/closing duty misses, etc. in the bud.
- Assist in managing inventory and placing inventory orders at the oversight of the owner and GM.
- Work with kitchen staff to achieve changing inventory needs, ensure adherence to corporate recipes and food safety guidelines, and quality control. Manage production of special, corporate, and holiday orders.
- Typical schedule is Thursday, Friday, Saturday and Sunday and some weekday evening pick up shifts.
- Excellent communication with team members and guests
- Participate regularly in leadership calls, messages, and touch base huddles/meetings
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: 34 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Ability to Commute:
- Fort Collins, CO 80524 (Required)
Work Location: In person
Salary : $23 - $30