What are the responsibilities and job description for the Medical Assistant - FULL TIME position at KIM TANG MD INC?
JOB TITLE: Medical Assistant
EMPLOYER: KIM TANG, MD, INC
DEPARTMENT: Back Office
REPORTS TO: Back Office Supervisor(s)
EFFECTIVE DATE: 4/4/2024
SUMMARY: Assists Provider with daily clinic and administrative tasks related to patient, lab, insurance and pharmacy communications. Helps patients by providing information, services, and assistance. Verifies patient information by interviewing patients, recording medical histories, and confirming purpose of visits.
DUTIES AND RESPONSIBILITIES:
- Saves provider time by helping with office procedures
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
- Counsels patients by transmitting physician’s orders and answering questions about treatments, surgeries, etc.
- Schedules surgeries by making any necessary arrangements with our authorization coordinator, completing preoperative questionnaire, etc.
- Timely responses to communications from patients, pharmacies, insurance companies, etc.
- Daily patient tasks
- Daily pharmacy tasks
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Keeps supplies ready by monitoring stock and notifying appropriate personnel immediately when it is noticed supplies are low
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and reporting equipment problems to the Operations Manager
- Serves and protects the practice by adhering to professional standards, facility policies and procedures; and federal, state, and local requirements
- Enhances practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Performs other related duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
- This job has no supervisory responsibilities
QUALIFICATIONS:
- At least one (1) year of medical assistant experience preferred
- Verbal communication
- Infection control
- Creating a safe, effective environment
- Organization
- Scheduling
- Professionalism
- Customer focus
- Confidentiality
- Bedside manner
- Medical teamwork
COMPETENCIES:
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
- Ethics - Treats people with respect; Works with integrity and ethically
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality - Is consistently at work and on time
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand
- Continually required to walk
- Frequently required to sit
- Frequently required to utilize hand and finger dexterity
- Occasionally required to climb, bend, stoop or kneel
- Continually required to talk or hear
- Frequently exposure to bloodborne and airborne pathogens or infectious materials
- While performing the duties of this job, the noise level in the work environment is usually moderate
- The employee must occasionally lift and /or move up to 10 pounds
- The employee may occasionally assist with a two-person patient transfer from a wheelchair to an exam chair.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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