What are the responsibilities and job description for the Receptionist - State Farm Agent Team Member position at Kimberly Shurtleff - State Farm Agent?
ROLE DESCRIPTION:
As a Receptionist - State Farm Agent Team Member with Kimberly Shurtleff - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Execute excellence in the customer service experience
- Provide prompt, accurate, and friendly customer service.
- Service can include reviewing accurate account information, pivoting to appointments or products when appropriate for customer needs, scheduling and confirming appointments, back office task management, document processing, claim follow ups and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Attend agency outside marketing events as needed (approximately 1/month)
QUALIFICATIONS:
- Possess or have the ability to obtain Property & Causalty insurance licenses
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health Subscription Plan for Primary Care
- Valuable career-building experience
Salary : $33,500 - $38,000
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