What are the responsibilities and job description for the Front Desk Receptionist position at Kind Keeper Non Profit Animal Rescue?
Job Title: Front Desk/Receptionist
Reports to:
Job Overview: Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards. Receptionist should have a pleasant personality, as this is also a customer service role. Multitasking, flexibility, and stress management skills are essential for this position.
Responsibilities and Duties:
Greets and welcomes all visitors in person or by phone
Provide basic and accurate information in-person and via phone/email
Requests all visitors sign in on the appropriate clip board
Notifies appropriate personnel of visitor arrival.
Delegates animal showings to staff or trained volunteers
Delegates meet & greet activities to staff or trained volunteers
Directs phone calls to the appropriate person and/or takes a message to have the call returned
Listens and responds to voicemail - uses message pad for others and fills out all information completely
Order front office supplies and keep inventory of stock
Monitors Facebook messenger messages, responds with comments
Screens all email in the general account, responds or forwards to the appropriate party
Puts all new adopters’ email into mail chimp
Sends email to mail chimp groups as directed
Maintains appointment calendar for visitors to see animals, meet and greets, adoption finalization/go home, veterinary appointments, etc. Do not double book appointments unless authorized by director.
Maintains a “to do” list of tasks that can be completed by volunteers
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
The night before print the calendar for the next day of animals going home, give a copy to Vet Tech and Vet tech assistant to ensure medical forms are completed and brought to front desk prior to adoption home going time
Find/arrange transport for animals coming in and going out.
If health certificate is needed, make the appointment at Banfield
Find out the cost for the certificate and transport
Get payment from the adopter for total cost (transport/certificate)
Find and call fosters for animals
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Deals with emergencies in a timely and effective manner, while streamlining office operations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Qualifications/skills:
Proven work experience as a Receptionist, Front Office Representative, or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g., fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree: additional certification in Office Management is a plus
Job Type: Full-time
Schedule:
- 8 hour shift
Work Location: In person
Salary : $9 - $10