Customer Service Rep Bulk Terminal

Position Description

Provide customer service at a marine terminal for customers which includes but is not limited to: order processing, scheduling, bill of lading preparation, and management of inventory levels. This position interfaces extensively with terminal operations personnel, co-workers, customers, and, regulatory personnel as required.

Position Requirements

Complete and review for accuracy, inbound receipts, daily sheets, outbound shipment release documents and reports, as per Kinder Morgan and customer requirements.

• Effectively communicate with customer, the status, discrepancies or any other needed information in order to have thorough knowledge of customers current on hand inventories, transfers and inbound and outbound orders via all transportation modes.
• Identifies, analyzes, and resolves customer issues.
• Prepare/supply all needed daily, weekly, monthly, quarterly or annual reports, as per Kinder Morgan and customer requirements.
• Understand Terminals Operating capabilities and processes.
• Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement.
• Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.
• Accurately update/maintain the Galahad Bulk inventory system as to reflect current activity and inventories.
• Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close.
• Provide any required billing information to Accounts Payable.
• Assist Terminal Manager, Operations Manager, Operations Supervisor, and co-workers as needed.
• Attend daily, weekly, monthly safety meetings and mandatory safety stand-down meetings.
• Other duties as assigned
  
  

High school diploma or general education degree (GED). Prior experience in customer service, bulk terminal 1-3 years’ experience

• Proficient in Microsoft applications (Explorer, Outlook, Office, Excel, Word, and PowerPoint ).
• Good organization and communication skills
• Customer orientated and able to work in a team environment.
  
  

Must possess and maintain a valid motor vehicle operators driver license and have the willingness to use personal and/or company vehicle in the course of employment.

• Must pass and complete Safety training and any required Kinder Morgan site specific safety training as required by customers to work in their facilities and as required by all Kinder Morgan, Inc. locations.
• Must obtain and/or meet all requirements to enter foreign trade zones; such as background checks by both the U.S. Coast Guard and the Department of Homeland Security, i.e. obtain and maintain a Transportation Workers Identification Card (TWIC).
  
  

Must be willing to work shift and/or overtime hours during the week, weekends, and holidays as dictated by operations. To appropriately perform essential duties of this job, regular work attendance is required.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.