What are the responsibilities and job description for the Patient Access Representative (Part Time) - Imaging Services position at Kingman Regional Medical Center?
Job Description
Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play!
Position Purpose
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHIs vision of providing the regions best clinical care and patient service through an environment that fosters respect for others and pride in performance. At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry.
Key Responsibilities
Level One: Customer Service and Patient Satisfaction Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. Participates in on-going process improvement activities for the team. Floats to other work areas, as requested. Registration/Admitting/Discharge of Patients Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. o Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. o Verifies insurance eligibility and benefits within a timeframe determined by KHI. o Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. o Ensures identified information are complete and scanned into patients electronic health record (EHR) (insurance cards, photo IDs, physician orders, and other admission documents. o Obtains signatures on all required forms. o Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Patient Processing Accurately balances daily cash to include: completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. Quality performance scores must meet defined goals. Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts.
Qualifications
Demonstrates ability to multitask, prioritize appropriately, and management time efficiently. Effective oral and interpersonal communication skills. Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner)
- Education: High School Diploma or equivalent
- Experience: Level One or Two: Minimum of 1 year of experience working in a customer service position and/or office setting
- Certification: American Heart Association BLS
Preferences
- Previous experience in healthcare registration, scheduling, and/or authorizations
Apply Now
When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be a part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today.
Facility Profile
Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.
,Posting Date: 2024-11-06T20:22:37 00:00
Locations: 3269 Stockton Hill Road Kingman AZ 86409
