What are the responsibilities and job description for the Housekeeping Manager position at Kingsmill Resort?
Housekeeping Manager
Overview: Responsible for overseeing Housekeeping, Public Area, and Laundry operations. Creates schedules, training, and coaching employees on expected standards of service and conduct and ensuring that daily work assignments are completed to standard in the rooms division. Reports to the Vice President of Resort Operations.
Responsibilities:
*Creates employee schedules based on business needs ensure department labor budget is maintained
*Reviews employee’s payroll records and ensure schedules are entered, posted and attendance records are monitored daily
*Reviews Medallia weekly, ensure information is communicated and documentation is made
*Generates and maintain weekly wage critiques
*Reviews temporary employees’ hours and submits hours to agency for payment
*Ensures guest rooms and public spaces are maintained at a 4 diamond, preferred level
*Oversees laundry operation to ensure efficient and effective process
*Ensures proper work assignments daily, monitor efficiency/completion of work and maintaining standards of quality
*Monitors Supervisors, Inspectors, Public Space Attendants and Guest Room Attendants to ensure their duties are completed
*Addresses and resolves employee issues or concerns
*Approaches encounters with guests and employees in a professional, service-oriented manner
*Handles guest complaints and reacts quickly, logging and notifying proper areas to service guests
*Performs room inspections as well as public spaces daily
*Interviews, hires, trains and develops new and current employees to ensure Kingsmill standards are being met
*Ensures proper use of chemicals and cleaning supplies by monitoring usage, providing hazcom training for employees and ensuring proper labeling of hazardous supplies in accordance with resort hazard communication program
*Ensures effective use of training and technical tools, i.e. HIGs, Opera, TCP Trakstar, HotSOS
*Cleans rooms as needed
*Assists with pre-shift meetings
*Trains and coaches employees on expected standards of service and conduct
*Maintains confidentiality
*Performs other duties as assigned
Qualifications:
*Strong hotel knowledge with the ability to train and lead others
*Ability to work independently and make decisions
*Must have professional presentation as a property leader
*Must have excellent written and oral communication skills
*Ability to lift, push, pull or carry up to 50 pounds, climb up and down stairs, stand, walk, stoop, kneel, crouch, reach for an 8 hour shift in order to perform the duties of the job
*Ability to bend at waist and perform repetitive hand, wrist and foot action with good hand/eye/foot coordination required
*Ability to read, write and communicate to others
*Possess eye for detail and ability to be committed to quality
*Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through
*Ability to work well with limited supervision
*Ability to work days, nights, weekends, holidays
*Familiarity with HotSOS and OPERA a plus
*Must be at least 18 years of age with valid driver’s license
*6 months of housekeeping/supervisory experience
*Degree in Hospitality Management preferred