What are the responsibilities and job description for the Branch Manager position at Kingston National Bank?
Summary
The Branch Manager manages the daily operations of the branch location, all while delivering superior customer service. Leads the deposit staff through training and application of policies and procedures. Services a loan portfolio from application to closing of the loan. Represents the Bank at various community events and calls on new/existing customers.
Essential Functions
- Strong individual who manages daily branch deposit operations. Supervises Universal Bankers with daily development of their individual skillsets, and continually cross trains staff to improve efficiency in building a strong work environment.
- Serves the needs of customers seeking term loans or lines of credit. Makes decisions on loans while adhering to Bank’s lending policy.
- Greets walk-in customers, determines customer needs, and directs them to appropriate staff.
- Evaluates needs of potential customers and offers appropriate financial products and services.
- Prepares and compiles new customer application and information to open new accounts.
- Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
- Promotes and cross-sells other KNB products and services as appropriate to customer requests, including the ability to get a consumer loan application or credit.
- Conducts weekly branch staff meetings, completes annual performance reviews of UB staff, and responsible for overseeing the monthly scheduling of UB staff.
- Understands how to grow core deposits and expand customer relationships through some customer calling and involvement in community organizations such as public entities and school districts.
- Conducts periodic audits of branch to verify policies and procedures are being followed in preparation for internal/external audits.
- Safe Deposit Box Administration.
Other Duties
- Please note this is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
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