What are the responsibilities and job description for the Associate Product Manager position at Kipsu?
Associate Product Manager
Kipsu is looking to hire an analytical, driven, and curious individual with one to three years of career experience to come be part of a dedicated, fast-moving product team and play a role in defining new first-to-market capabilities at a pioneering Minnesota-based technology company.
The Why
With the service world becoming increasingly automated and people being replaced by bots, Kipsu leads instead by bringing humans paired with technology to the forefront of service. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great customer service.
The What
Kipsu is looking to hire an analytical, driven, and curious individual with one to three years of career experience to come be part of a dedicated, fast-moving product team and play a role in defining new first-to-market capabilities at a pioneering Minnesota-based technology company.
The Why
With the service world becoming increasingly automated and people being replaced by bots, Kipsu leads instead by bringing humans paired with technology to the forefront of service. Kipsu provides a new way for businesses and guests to engage through real-time digital channels, transforming what it feels like to give and receive great customer service.
The What
- As an Associate Product Manager on our collaborative and motivated team, you’ll have the chance to:
- Work in a fast-paced environment with a team that is collaborative and adaptive to an evolving market and customer base
- Understand customer problems and conduct business analysis to inform development and innovation
- Design products and write requirements for product enhancements as we expand our solution into existing and emerging markets
- Collaborate across multiple teams internally and externally on identifying needs, understanding systems, and designing solutions in order to integrate systems
- Become an expert on our product, how it’s used by our customers, and how we can maintain our status as the "best in class" solution
- Apply product and technical knowledge when engaging with customers and designing solutions to integrate Kipsu with their day to day tools and needs
- Collaborate with motivated teams of peers on refinement, requirements validation, and feature testing to ensure the team is always putting out the best product possible
- Help launch new product capabilities with customers, ramping up from a few to many and gathering feedback along the way
The Who
We’re hiring people who:
We’re hiring people who:
- Possess an enthusiastic and persistent curiosity of how things work
- Are fearless and willing to dive into familiar or unfamiliar realms of technology; to learn, investigate, experiment, or apply
- Apply a consistently high attention to detail when writing, communicating, synthesizing, and presenting product design and requirements
- Can break down complex problems into components, dive into the details, and build back to a solution
- Are comfortable engaging with customers and asking questions with an instinct to read between the lines to elicit the underlying need, asking “why?” or “what else?” one more time
- Can effectively present and articulate complex ideas to people with technical and non-technical backgrounds both verbally and visually
- See problems and take initiative to fix them, jumping in to take action rather than waiting for someone else to do it
- Possess technical aptitude with a willingness and eagerness to bridge technical gaps between customer and product
- Are comfortable having in high level technical conversations (APIs, system integrations, data, etc) in order to elicit needs for product functionality
- Are comfortable with reading and applying API documentation, both internally and with customers
- Can identify dependencies in complex systems and plan and prioritize relative to value and impact
- Comfortable flexing into other product and technical areas needed by the business
Bonus points for experience in:
- Working in the hospitality industry or related technologies
- Having an entrepreneurial streak or a history of working at startups or on side projects
- Having an engineering background, whether software, chemistry, mechanical, civil, etc.
- Experimenting with technology, making websites, or designing applications
- Familiarity with software development methodologies
In addition to the opportunity to be a key part of a small, focused team at a successful and rapidly growing startup, we offer competitive salary and benefits, stock options, and the trust and freedom to move the proverbial needle. If you’re looking to hone your skills and learn a whole host of new ones as a valued member of our high-performing team, then we’d like to meet you.
One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. We seek to attract top talent that share our values and to build an environment that is inclusive and welcoming of all backgrounds. Applicants and team members at Kipsu are treated without regard to their race, color, religion, sex, or national origin. Accordingly, all qualified applicants to this position will receive equal consideration.
One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. We seek to attract top talent that share our values and to build an environment that is inclusive and welcoming of all backgrounds. Applicants and team members at Kipsu are treated without regard to their race, color, religion, sex, or national origin. Accordingly, all qualified applicants to this position will receive equal consideration.
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