What are the responsibilities and job description for the Collections Representative position at Kirtland Federal Credit Union?
Working at Kirtland FCU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. Visit our careers page on our website to view our exciting opportunities and our fantastic benefits.
We are currently seeking a Collector/*Account Resolution Representative *to join Kirtland FCU.
Join the rest of our teammates and become eligible for a generous benefits package that we offer:
- Medical, Dental and Vision Insurance
- 401(k) Retirement savings program that includes employer match
- Paid time off with accrual starting from day one
- Tuition Reimbursement for College Degrees
- Employee Clothing Advance
- Paid holidays: In addition to New Year's Day, Independence Day, Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and Labor Day, we also observe Martin Luther King Day and President's Day.
- Fitness Reimbursement Program
- Employee Assistance Program
- Short and Long Term Disability
- Travel Assistance
This is what we'd like you to do:
Be responsible for attempts to bring delinquent borrowers current on their loan (s) and to maintain a satisfactory delinquency ratio. Interact with members, co-workers, attorneys, and others as required. Support the credit union's mission, vision, strategic goals, quality initiatives and service standards. Support and provide exceptional internal and external member service.
These are what your duties and responsibilities will be:
- Determine the best course of action, consistent with collection standards, to increase the collection of payments from delinquent members. Establish contact with the borrowers via telephone, mail, web text or e-mail.
- Conduct collection efforts politely and diplomatically but with persistence and persuasiveness.
- Maximize the collections and/or recovery of credit union assets from delinquent and charged-off accounts by collecting on assigned delinquency portfolios for the 30, 60, 90 days and over.
- Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, and conference calls).
- Maintains accurate files and reports on all collection activities, including total losses, repossession and legal accounts.
- Obtain from members the reason for delinquency (RFD), to determine whether to offer a skip a payment, refinance, temporary modification or to repossess/foreclose or to charge-off the loan (s).
- Utilizes skip tracing techniques to locate members to collect payments or to assign vehicles for repossession.
- Correspond with debtors to report status and condition of repossessed collateral and make recommendations for the liquidation of vehicles at auction.
- Maintain complete and current knowledge of all federal and state consumer credit collection laws and regulations, i.e. SCRA, UCC, BK Laws, FDCPA, TCPA, FCRA.
- Prepare documents for Attorney's when legal action is required.
- Analyze financial situations of delinquent borrowers to help with payment plans to bring the account current.
- Prepares weekly, monthly reports on pending charge offs for the board reports.
- Ability to make sound decisions with minimal supervision.
- Performs daily assignments as required to include major responsibilities for managing and prioritizing daily work.
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Can you to bring to the table: *
Education & Experience:
- High school diploma or GED is required
- Two to Three years of similar or related experience
Required SKILLS:
- Strong communication skills (written and verbal) preferred
- Ability to work well with members and KFCU employees
- Multi-tasking and problem-solving skills
- Outstanding customer service skills
- Maintain professional appearance and conduct
- Excellent listening skills are required
- Problem solving abilities
- Ability to manage irate members in a professional and respectful manner
- Ability to operate a PC
- Spanish Speaking preferred but not required
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PHYSICAL REQUIREMENTS OF POSITION: *
- Ability to stand and sit for 8-hour shifts
- Ability to work in an office/cubical environment
To apply for this position, visit our careers page at www.kirtlandcu.org/careers
Kirtland Federal Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Job Type: Full-time