What are the responsibilities and job description for the Service Representative position at Kistler Group?
Join Kistler – A Global Leader in Measurement Technology!
At Kistler, we’re revolutionizing industries with cutting-edge dynamic measurement technology that helps customers optimize their products and processes. From automotive development to smart manufacturing, our Swiss-engineered sensor solutions are driving the future of electrified drive systems, industrial automation, and emission reduction.
Purpose of the Position: The Service Representative plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency.
Key Responsibilities:
- Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
- Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
- Convert verified quotes into orders upon receiving and confirming the customer’s purchase order.
- Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
- Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
- Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
- Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
- Support quote generation with guidance from Sales teams.
- Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
- Provide Sales Engineers and Managers with requested data and information.
- Perform additional tasks as required to support the department and enhance service delivery.
Qualifications:
- High school diploma or equivalent.
- Two or more years of experience in customer service or a related field.
- Familiarity with Export Compliance Procedures.
- Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
- Knowledge of transducers and related electronics.
- Proficient in Microsoft Office Products.
- Strong organizational skills.
- Experience with ERP and CRM databases.
- Excellent written and verbal communication skills.
- Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.
Why Kistler?
At Kistler, we value your expertise and offer opportunities for professional growth in a global environment. Our competitive benefits package includes:
- Medical, dental, vision, life, and disability coverage
- 401(k) plan with a 4% company match
- Generous personal and vacation time
Join a team that’s shaping the future of measurement technology. We look forward to meeting you!
Kistler Instrument Corporation is an Equal Opportunity Employer.
