What are the responsibilities and job description for the Member Services Representative position at KlickWay Athletics?
Mission Statement:
Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all.
Vision:
Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry.
Passionate about fitness? Self-starter? Great at customer service? Looking to grow with a company? Let's talk!
We're excited about you because you:
- Are authentic, sincere, and open-minded
- Self-motivated and eager to learn
- Have a genuine interest in helping others
- Strive to excel, exceed goals, and embrace growth opportunities
Travel Requirement:
- Minimal travel for training and lead generation
Key Responsibilities:
- Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.
- New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.
- Equipment Cleaning: Regularly sanitize and organize equipment.
- Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.
- Customer Service: Respond to inquiries, address concerns, and exceed member expectations.
- Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.
- Collaboration and Communication: Maintain effective communication with management and staff.
- Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.
- Other Duties: Perform additional tasks as directed by management.
Qualifications:
- High School Diploma or Equivalent
- Excellent customer service and communication skills
- Basic accounting knowledge
- Functional computer skills
- Ability to multi-task efficiently
- Flexible schedule, including holidays and weekends
- Ability to lift 45lbs and stand for extended periods
- Team player who upholds KlickWay Athletics' values and policies
Join us and be part of a dynamic team at KlickWay Athletics!
Job Types: Full-time, Part-time
Pay: $16.28 - $25.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
- Weekends only
Ability to Commute:
- Renton, WA 98059 (Required)
Ability to Relocate:
- Renton, WA 98059: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $25