Operations Manager

• Oversee hiring, training, coaching, mentoring, and scheduling
• Proactively garner relationships with long-term and repeat guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem-solving skills to resolve guest issues to their satisfaction.
• Supervise ordering and inventory for supplies within a set budget.
• Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all checklists and procedures are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

• To be successful in this role, you need strong verbal and written communication skills.
• You must be able to read, write, type and use basic technology.
• Previous hotel front desk experience, housekeeping, and fosse is required as either a Lead or Supervisor.
• Marriott experience is also preferred.
• Applicants must be available to work evenings, weekends, and holidays.

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.