Facilities Manager |
Job Title: | Facilities Manager | Company Job Code: | Customer Location |
FLSA Status: | Exempt | Division/Department | Operations/ Customer Location |
EEO Code: | | Reports to: | Director of Client Solutions |
| | Last Revision Date: | April 30th, 2024 |
SUMMARY The Facilities Manager reports directly to and supports the Client and Director of Client Solutions through fulfilling client requests, work order processing, vendor management, employee coaching and customer service. The focus of the Manager position should be on building positive customer and vendor relationships to thoroughly support existing customers and identify/grow new business opportunities all while overseeing multiple receptionist services. Tasks may involve project management, strategic planning, sales support, service application, management, work order tracking, vendor sourcing and logistics.
Work Locations: 6440 General Green Way, Alexandria, VA 22312 & Suite T500, 7900 Westpark Drive Tysons, VA 22102 |
PRIMARY RESPONSIBILITIES - Supports day to day operations at the request of customer.
- Collaborates with Facilities team on solutions and processes to ensure consistent service.
- Operates as a main point of contact for work orders, requests, special projects, sourcing vendors, contract negotiations and customer service support.
- Attend EMS and other upper management meetings.
- Service multiple client locations concurrently, often meeting tight deadlines.
- Process work orders within customer CMMS system and follow requests through until completion.
- Oversee team of receptionists, facility coordinators and Janitors
- Maintaining purchase requests, orders and fulfilling open client requests.
- Tracking diverse spend as outlined by customer specific Key Performance Indicators.
- Daily walkthrough over customer locations and reporting/ repairing any inconsistencies found.
- Manage and maintain preventive maintenance program(s)
- Meeting with vendors and clients to negotiate the best contracts and overseeing vendors projects until completion while working withing the guidelines provided by EHS.
- Keep records of client transactions
- Manage Fleet Vehicles
- Oversee Capital projects and source vendors for pricing.
- On Call and Accessible 24/7 to deal with issues that may occur outside of regular work hours.
- Makes sure clients receive requested products and services in a timely fashion.
- Manage projects within client relationships, working to carry out client goals while meeting company goals.
- Support initiatives to grow business with existing clients.
- Oversee the direction of two facility receptionists and one janitor that includes but not limited to: payroll/ timecard approval, human resources related items, absenteeism coverage, training, access control, disciplinary actions and more.
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ADDITIONAL RESPONSIBILITIES |
KNOWLEDGE AND SKILL REQUIREMENTS - Client-Focused Solutions Experience, Project Management Skills, Ability to Communicate Client Needs with Staff, Ability to Manage Multiple Projects and Relationships Simultaneously, Listening Skills, Communication Skills, Management Skills, High School Diploma Required, Some College Preferred
WORK STYLES - Integrity – Job requires being honest and ethical.
- Leadership – Job requires a willingness to lead, take charge, and offer opinions and direction.
- Initiative – Job requires a willingness to take on responsibilities and challenges.
- Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Independence – Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Persistence – Job requires persistence in the face of obstacles.
- Adaptability/Flexibility – Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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