Customer Service - Scheduling Coordinator

Description

The Customer Service Representative is responsible for scheduling and coordinating the timely delivery of ready-mixed concrete. Collaboration with CSR team, sales representatives, safety department, plant maintenance, and concrete delivery professionals are key components to meeting the objectives of this position. This is a fast-paced work environment with a focus on timely problem-solving.

Essential Functions:

• Receive, record, and dispatch orders
• Verify specification compliance of all dispatched orders
• Maintain knowledge of complex mix code design, admixtures, and additional charges and their proper applications, through on-the-job training, customer consultation, and continuing education
• Conduct daily scheduling of ready mixed concrete orders, considering and coordinating daily workload for all KRM plants
• Schedule delivery professionals, while monitoring and managing service hours, keeping in compliance with company and DOT policies
• Evaluate and identify travel time to job sites, customer needs, and appropriate assignment of plants and delivery professionals to ensure on-time delivery
• Develop plans to quickly address errors or challenges that may affect the timeliness of delivery and quality of concrete
• Establish and maintain strong relationships with customers that foster trust and superior customer service
• Communicate professionally and clearly with the order origination team, drivers, production supervisors, sales representatives, and customers to maximize service and production, especially delivery efficiency

People Integrity Leadership Excellence

All applicants must submit to a background check and drug screening.

Disclaimer: This job description is not designed to be a complete list of all duties, responsibilities, and safety requirements of this job.

This position does not offer sponsorship.

Requirements

• HS diploma required; Associate's Degree preferred
• Working computer knowledge; including applicable Microsoft software
• Excellent communication, listening, and organizational skills
• Must be able to accurately transcribe orders, including complex mix code design and admixtures
• Must be able to handle multiple tasks, accurately, in a fast-paced environment
• Working knowledge of assigned surrounding geographical areas
• Proficiency in reading, understanding, speaking, writing, and using the English language; including the ability to understand, interpret and use construction specifications and concrete mix designs
• Familiarity with/knowledge of the properties, characteristics, and performance of concrete mixes, their components, additives, and raw materials preferred.
• Ability to collaborate with team members
• Willing to work overtime, varying shifts, and some Saturday
• Must be familiar with DOT Rules and Regulations

Physical Demands:

• Ability to sit and stand for long periods of time.
• Ability to perform direct keyboard entry operations for long, extended periods of time.

Drug-Free / Equal Opportunity Employer