What are the responsibilities and job description for the Project Coordinator (Product Services) position at KnowBe4?
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Project Coordinator (Product Services) serves as the central connector between Product Services teams (Product Writing, Creative Content, Product Analytics, Community, and Product Localization), ensuring seamless collaboration, effective information sharing, and coordinated content delivery across all platforms. This role enhances cross-team visibility and streamlines workflows to maximize the impact of Product Services' contributions to KnowBe4's product ecosystem.
Responsibilities:
- Develop and maintain a unified tracking system for all major active projects across Product Services teams, highlighting interdependencies and critical deadlines
- Create and distribute regular status updates to ensure all teams are informed about content priorities, product changes, and upcoming releases
- Facilitate cross-team collaboration by coordinating handoffs between teams and ensuring alignment of deliverables (Such as Knowledge Base content, Academy materials, Community resources, localized content, and more)
- Document and optimize workflows between teams, identifying process improvements and implementing standardized handoff procedures
- Assist with maintaining internal documentation on Product Services processes, ensuring consistent access to up-to-date information for all team members
- Coordinate content publication schedules across platforms to align with product release timelines
- Organize and facilitate cross-team meetings, preparing agendas, capturing action items, and ensuring follow-through
- Create and manage a central repository of organization/team updates to support visibility and communication
- Develop standardized templates and tools to streamline collaboration, efficiency, and project management between teams
- Assist with planning and coordination of Product Services training sessions and knowledge-sharing initiatives
- Help identify and resolve process bottlenecks that impact content delivery timelines
- Create and update presentations, slide decks, roadmaps, reports, and more, including developing written and graphical content as needed
- Manage the Product Services ticketing system, ensuring questions get responded to in a timely manner
- Plan in-person and virtual team-building and other events for Product
- Assist with travel bookings and expense requests for the Product Services team
- Assist with budget management and tracking
Minimum Qualifications:
- A minimum of 1 year of experience in project coordination, project management, or cross-functional collaboration
- Experience with workflow management, process documentation, or content production (preferred but not required)
- Background in SaaS or technology environments (preferred but not required)
- Experience with event planning, project management, budgeting, process creation, or graphic design (preferred but not required)
- Excellent written and verbal communication skills
- Strong organizational abilities with attention to detail
- Demonstrated skill in managing multiple priorities simultaneously
- Intermediate knowledge of Google Workspace (particularly Sheets, Docs, and Slides)
- Familiarity with project management or work tracking tools (Such as Jira)
- Proactive problem-solving mindset with ability to identify and address process gaps
- Interest in the fields of technical writing, instructional design, creative design, localization, or product management (preferred but not required)
- Ability to build positive working relationships across diverse teams
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
