What are the responsibilities and job description for the Team Store Associate position at Knoxville Ice Bears?
ABOUT THE ROLE
As a Team Store Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in team loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and assist the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using direct sales during game days.
SCHEDULE OVERVIEW
• Game Day: 2 hours before Puck drop; all games start at 7:35 pm EST except the following;
o 11.25.2022 Friday, November 25th, 2022 @ 6:00p
o 11.26.2022 Saturday, November 26th, 2022 @6:00p
o 12.26.2022 Monday, December 26th, 2022 @6:00p
o 12.31.2022 Saturday, December 31st, 2022 @6:00p
o 01.01.2023 Sunday, January 1st , 2023 @6:00p
• Non-Game Days: Monday – Friday; 9 am-5 pm with flexible scheduling
CRITICAL COMPETENCIES
| Drive Results | Customer Impact | Trust & Honesty | Resourcefulness | Upselling
ORGANIZATIONAL LEADERSHIP
• Take pride in the team, product, and store to deliver a compelling shopping experience for our customers.
• Perform a variety of cross-functional tasks as assigned by management.
• Maintain a clean and safe environment to prevent loss and minimize risk.
• Demonstrate values and behaviors consistent with our culture.
• Uphold all company policies as outlined in the policy and procedure guide including; the Code of Business Conduct, Employee Policy Guide, and Employee Appearance Guidelines
COMPETENCIES & BEHAVIORS: STORE ASSOCIATE
DRIVES RESULTS:
• Fulfils assigned tasks
o Works towards commercial and business goals focuses on activity
o Understands the importance to the business of achieving commercial success
CUSTOMER IMPACT:
• Responds to the customer
o Responds to customer requests when asked
o Knows and can describe own immediate operating environment well
o Describes and focuses on the organization’s offerings to the customer
• Has a basic understanding of the customer and uses it
o Listens to the customer’s feedback and acts on it
o Knows and can describe general industry characteristics and trends
o Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors
TRUST & HONESTY:
• Acts in line with values and guiding principles
o Learns the corporate values
o Consistent in own behavior
o Tells the truth when asked; answers questions honestly
RESOURCEFULNESS:
• Reacts to a challenging situation
o Uses immediate and available knowledge, skills, and resources to work toward an outcome
o Open to considering an alternative solution
UPSELLING
• Listens to the customer to drive sales
o Uses product knowledge to increase Average Transaction (AT) by selling add-on items
o Drives customers to our focused items
WHAT YOU’LL DO
• Consistently treat all customers and employees with respect and contribute to a positive work environment.
WHAT YOU’LL DO
• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, cash wrap, and back of the house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.
WHO YOU ARE
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
WHO YOU ARE
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.