What are the responsibilities and job description for the Parts Counterperson position at Kocourek Automotive?
Join our team at Kocourek Automotive, a leading automotive dealership dedicated to providing top-notch service and quality products to our guests. We take pride in our commitment to excellence and strive to create a positive and supportive work environment for our team members. As we continue to grow, we are seeking a passionate and knowledgeable Parts Counter Advisor to join our team.
**Position Overview:**
As a Parts Counter Advisor, you will be an integral part of our dealership's parts department, serving as the primary point of contact for customers seeking automotive parts and accessories. You will utilize your expertise to assist customers in identifying and selecting the right parts for their vehicles, while delivering exceptional service and support throughout the purchasing process. This role offers an exciting opportunity to interact with customers, build relationships, and contribute to the success of our dealership.
**Key Responsibilities:**
- Greet customers in a friendly and professional manner, both in-person and over the phone.
- Listen to customers' needs and provide knowledgeable guidance and recommendations on automotive parts and accessories.
- Accurately identify and locate parts using electronic catalog systems and other resources.
- Process parts orders, including selecting, packaging, and invoicing parts for customer pickup or shipment.
- Assist with inventory management tasks, such as receiving and stocking parts, conducting cycle counts, and maintaining organized storage areas.
- Handle customer inquiries and resolve issues promptly and effectively, ensuring customer satisfaction.
- Collaborate with service advisors, technicians, and other team members to fulfill parts requests and support service operations.
- Stay informed about new products, promotions, and industry trends to better serve customers and drive sales.
**Qualifications:**
- Previous experience in automotive parts sales or a related field preferred.
- Strong knowledge of automotive parts and accessories, including familiarity with different makes and models of vehicles.
- Excellent communication and customer service skills, with the ability to build rapport and establish trust with customers.
- Detail-oriented and organized, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in computer skills, including experience with parts catalog software and inventory management systems.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work evenings, weekends, and holidays as needed.
**Benefits:**
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities.
- Employee discounts on automotive parts, services, and accessories.
- A supportive and collaborative work environment with opportunities for advancement.
If you are passionate about automobiles and enjoy helping customers find the right parts for their vehicles, we encourage you to apply for the Parts Counter Advisor position. Join our team and become part of a dynamic and rewarding work environment where your skills and expertise are valued. Apply today!
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.