What are the responsibilities and job description for the Shift Leader position at Kod Kod Enterprises?
You are applying for work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
Shift Leader
Dunkin’ Donuts Shift Leader Job Summary
Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include but are not limited to:
1. Work in a Team Environment
a. Support a respectful team environment
b. Communicate shift priorities, goals and results with team members
c. Support the training of crew members as requested
d. Provide coaching and feedback to crew members
2. Maintain Operational Excellence
a. Create and maintain a guest first culture in the restaurant
b. Resolve guest issues
c. Ensure Brand standards, recipes, and systems are executed
d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
3. Drive Profitability
a. Drive sales goals and results
b. Execute restaurant standards and marketing initiatives
c. Manage cash over/short during shift
d. Ensure all products are prepared according to Brand standards
Skills/Qualifications
• Restaurant, retail, or supervisory experience
