What are the responsibilities and job description for the Member Service Representative - Contact Center position at Kohler Credit Union?
Are you a high-energy problem-solver who enjoys helping others and working in a fast-paced environment? If so, this contact center rep position with Kohler Credit Union might be perfect for you! This position offers a competitive starting wage plus benefits and possible incentives.
About Kohler Credit Union
We are a not-for-profit, financial cooperative, owned and governed by our members with full-service branches in the Wisconsin communities of Kohler, Sheboygan, Howards Grove, Plymouth, Saukville, Grafton, West Bend, Manitowoc, and Mequon. We support activities that benefit and enrich the communities we serve. We embrace the credit union cooperative spirit by delivering a broad range of superior and affordable financial services that meet the needs of our diverse membership.
As an employer, we strive to encourage individual initiative, promote professional growth, and provide opportunities to truly make a difference. Kohler Credit Union strives to be an employer of choice by placing major emphasis on personal and professional development and offering a generous benefit package which may include: medical insurance, a prescription drug program, a health savings account, life insurance, voluntary dependent life insurance, accidental death and dismemberment insurance, short and long term disability insurance, a pension plan, a 401(k) plan, profit sharing, a bonus plan, flexible spending accounts, a voluntary dental program, a voluntary vision plan, paid holidays, paid time off, a wellness program, an employee assistance program, and educational reimbursement.
A Day in the Life as a Contact Center Member Service Representative
As a contact center representative, you are passionate and enthusiastic about delivering world-class service to our members with a say-yes attitude. Most of your day is spent on the phone or in online messaging. There are usually members waiting to be served, so you don't have to worry about bringing a book or knitting project to work. Our contact center reps are never bored!
You assist members with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner. You answer questions about membership to both existing and potential members. You also have opportunities to utilize your product knowledge and recognize opportunities to cross-sell financial products and services to meet the current and future financial needs of our members. You build and maintain strong relationships with new and existing members that lead to referrals and sales.
You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments. As you grow in knowledge, you have opportunities to help out other reps as well. You work hard towards achieving individual and team contact center metrics goals. While some callers require extra patience, most are appreciative of the excellent customer service you provide them--and you go home each day feeling good about the problems and challenges you've been able to help our members with.
ARE YOU READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!