Sr. Design Sales Consultant - Lead, Salt Lake City

Location:  Onsite - Salt Lake City, UT

Opportunity

Join the Kohler Team at the Kohler Signature Store in Salt Lake City! This is an exciting opportunity to develop a wide array of relationships that span from walk-in retail traffic to key trade industry clients.  

The Sr Design Sales Consultant-Lead is results driven and responsible for driving top-line sales through the consistent achievement of personal sales targets and goals set by leadership. This position is focused on the development of relationships with trade professionals and homeowners through the creation/development of a book of business with a focus on high impact activities and interactions with current and potential clients.

The Sr. Design Sales Consultant-Lead is the day-to-day mentor to the team by actively sharing best practices and industry knowledge with all team members and ensuring elevated customer advocacy. This role continuously brings in innovative ideas and recommendations for process improvement, from inception to implementation. 

Key duties of the position include:

The Sr. Design Sales Consultant-Lead leverages top-notch customer service skills to deliver a gracious customer experience and achieve strong results. Success in the position will be measured through the achievement of Net Order and Net Sales goals. Additionally, team success will be measured through store Net Promotor Score (NPS).

TARGETS

Drive sales to meet and exceed individual and team sales plans:

• Provide high quality customer service to scheduled appointments and walk-in traffic
• Conduct daily follow-up on outstanding quotes
• Develop and execute marketing plans to current and potential customer base
• Participate in planning and execution of in-store events
• Understands how to win as a team and brings forth a team mentality

Develop repeat sales, new relationships and future business:

• Create a strategic sales plan and detailed tracking of customer interactions, quotes and opportunities.
• Conduct outside sales calls, with a focus on targeted top-selling and high-potential accounts, marketing new and featured products.
• Follow up on leads to generate new business.
• Network with the professional trade through involvement in associations, meetings and events.

Deliver exceptional customer service:

• Provide prompt, friendly service
• Follow up on all sales to ensure customer satisfaction and service
• Maintain a well-organized, aesthetically pleasing environment
• Understands balance between providing exceptional customer service and doing the right thing for Kohler Co.
• Drives repeat customers by going above and beyond to connect with customers in a meaningful and personal way

Administer sales process to ensure timely and accurate completion of all sales:

• Process quotes and sales paperwork
• Partner with Kohler Customer Care team to track orders for customers and ensure quality service

Continually develop sales skills and product knowledge:

• Develop detailed knowledge of all product lines and features.
• Brings in a continuous improvement mindset by challenging status quo in a productive manner and making recommendations for process improvements.  Sees through recommendations from inception to implementation.

• Participate in training activities, including product knowledge presentations and online learning, to supplement product knowledge.
• Complete training courses to continually develop and hone presentation, negotiation and sales skills.