What are the responsibilities and job description for the Credit and Customer Service Representative position at KOHLS?
Kohl’s is immediately hiring full-time Credit and Customer Service Representatives to join our team! Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. This is a hybrid role based in San Antonio, TX that requires the ability to work from home and come into the office for meetings and trainings throughout the year.
Starting Pay $18.00-$20.00 based on experience
About the Role
As Credit & Customer Service Representative, you will build and strengthen customer loyalty by finding the right solutions for our customers’ needs. You will be responsible for resolving customer interactions with Kohl’s. This may include but is not limited to: Kohls.com orders, Kohl’s credit card inquiries and payments, collections, fraud, Kohl's Rewards, specialty accounts and seasonal recruiting and onboarding.
What You’ll Do
Handle incoming inquiries and provide support to customers in a timely, efficient and professional manner
Resolve customer issues and find best possible solutions for Kohl’s credit card, Kohls.com and Kohl’s Rewards inquiries
Document all call information according to standard operating procedures
Meet performance metrics for yourself and team, and achieve all objectives for service, productivity and quality
Communicate with customers with the goal of a first contact resolution
Additional task may be assigned as necessary
What Skills You Have
Required
Previous experience in a customer service environment
Effective verbal and written communication skills
Ability to multitask
Ability to interact well with others in a team oriented environment
Adaptive and flexible to changing technologies, processes and environments
Previous inbound/outbound call center experience
Salary : $18 - $20
