What are the responsibilities and job description for the Technical Trainer and Communicator position at Komatsu?
Join Komatsu and Be Part of Something Big
Company Overview
At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company Stores East operates eleven Company-Owned Dealerships in the NJ, NY, PA, MD, and DE region. To learn more about Komatsu Company Stores, visit our website! If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials.
What Komatsu Offers
- Industry competitive wages
- Day 1 Medical, Dental, Vision, Life & Disability Benefits
- Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
- Employee recognition, career development opportunities, and excellent job security
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
The Technical Trainer and Communicator supports our technicians by providing the needed training to develop skill sets that will improve safety behaviors, machine availability, and reduce operating cost. Provide an effective method to train technicians to meet present and future requirements. Support field work by helping technicians troubleshoot while working on machines. This position supports approximately 7,000 machines and 120 technicians, and is vital for support of technician development, product support and company growth. The department manages high volumes of calls per month to provide support for technicians. In addition, this role will provide customer training within the territory. This position may be hired in Baltimore, MD, Laurel, DE, or South Plainfield, NJ.
- Develop and deliver technical training to all technicians, staff and customers
- Assist in developing learning paths for apprentices and entry level technicians
- Support technicians in field with TC and complex diagnostics issues
- Submit TSI's and TSR's as needed, gathering data pertaining to technical/product issues and communicating with manufacturer with problem resolution.
- Work closely with OEM Technical Representatives on complex failures
- Serve as technical advisor to the service department, assisting in diagnostic testing, repair procedures and participating in performing failure analysis.
- Assist Director in making sure training requirements for manufacturer are met
- Assist in warranty administration with technical information and merit of claims
- Assist all departments with training recommendations as needed
- Help drive the Komatsu safety culture
- High school diploma or general education degree (GED) required
- Associate Degree in Diesel Technology or equivalent preferred
- 10 years related experience and/or training; or equivalent combination of education and experience
- Komatsu or competitive OEM technical experience
- Understands the importance of safety
- Ability to effectively present and teach information and training to customers, clients, and employees
- Strong communication skills
- Computer Skills including Microsoft Office
Pay & Benefits:
At Komatsu, your base pay is one part of your total compensation package. The base pay range for this role is $95,000 - $105,000 annually. The final offer will consider a wide range of factors, including experience and related skills.
Benefits:Comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses - including tuition. Komatsu benefits programs are subject to eligibility requirements.
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together. #LI-CB1
If you want to learn more about Komatsu, please visit our website athttps://www.komatsu.com/
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $95,000 - $105,000
