What are the responsibilities and job description for the Inside Sales Representative position at Konica Minolta Business Solutions U.S.A., Inc.?
Overview
The objective of the Inside Sales Representative is to retain and grow a very loyal, satisfied and profitable SMB client base and prospect and sell into a designated list of non KM users. The role consists of a cadence of outreach with the objective of refreshing current services and products and also to introduce and sell other Konica Minolta offerings. Additionally, the AM will be responsible for managing expectations and our client’s satisfaction. The ISR provides ongoing relationship management with clients that are under contract for a subset of the Konica Minolta portfolio of products and services to SMB organization types. The ISR is the primary relationship liaison between Konica Minolta and his/her assigned client & prospect base (from initial introductory calls, web meetings, discovery, assessments, solution development, proposal, and continuous follow up, including potential termination of services). The ISR is a client advocate. The ISR must always engage the client in accordance with Konica Minolta core values. The ISR works closely with other members of the local market support teams and their sales manager (direct report to) along with the market service delivery team to ensure each client’s individual needs are being adequately and consistently addressed, and that they clients are being kept aware of all KMBS offerings.
Responsibilities
Manage a group of contracted clients and assigned prospects to include the following activities:
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
The objective of the Inside Sales Representative is to retain and grow a very loyal, satisfied and profitable SMB client base and prospect and sell into a designated list of non KM users. The role consists of a cadence of outreach with the objective of refreshing current services and products and also to introduce and sell other Konica Minolta offerings. Additionally, the AM will be responsible for managing expectations and our client’s satisfaction. The ISR provides ongoing relationship management with clients that are under contract for a subset of the Konica Minolta portfolio of products and services to SMB organization types. The ISR is the primary relationship liaison between Konica Minolta and his/her assigned client & prospect base (from initial introductory calls, web meetings, discovery, assessments, solution development, proposal, and continuous follow up, including potential termination of services). The ISR is a client advocate. The ISR must always engage the client in accordance with Konica Minolta core values. The ISR works closely with other members of the local market support teams and their sales manager (direct report to) along with the market service delivery team to ensure each client’s individual needs are being adequately and consistently addressed, and that they clients are being kept aware of all KMBS offerings.
Responsibilities
Manage a group of contracted clients and assigned prospects to include the following activities:
- Conduct outbound communications including phone calls, emails, use of social media and web meetings to set and conduct web and phone meetings, assessments.
- Small business end to end sales responsibility. Demonstrate with the local market support teams the benefits of all Konica Minolta products, services and solutions to clients.
- Develop and present proposals tailored to address each client’s specific business needs.
- Identify and establish relationships with key decision makers to secure new business and strengthen partnerships with current clients.
- Manage activities related to client retention, including communication with client
- Consistently close sales and achieve monthly activity and revenue goals.
- Revenue generation from the full service portfolio including extended services/offerings
- Accurate account forecasting/pipeline development
- Lead generation for our Managed Services and IT offerings, including IT Procurement
- Conduct periodic Technology Business Planning review sessions and assessments with each client to understand their technology roadmap
- Manage Accounts Receivable (AR) Escalation to ensure timely payment of invoices
- Coordinate with Market team and the AM’s direct manager in order to leverage resources as needed
- Assist with documentation related to all phases of the client
- Identify and propose additional projects
- Tracks all leads, activities and meetings through our CRM system
- BA or BS degree or equivalent combination of relevant education and experience
- College degree preferred
- 0 - 2 years Sales experience preferred
- High level of energy and commitment to sales goals in a dynamic environment
- Tenacity and desire to grow your career and achieve success within KMBS
- Ability to multi-task and manage multiple priorities
- Must be able to learn new concepts, applications and technologies quickly
- Ability to deal with changing priorities to complete tasks in a short period of time
- Exceptional organizational and time management skills
- Strong business development, negotiation, and influencing skills
- Excellent written and verbal skills
- Ability to effectively communicate and explain complex technical information to non-technical people
- Solid commitment to sales and customer service with good initiative and follow-through
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Salary : $49,000 - $62,000