Paint Department Customer Service Part Time

DESCRIPTION: Responsible for receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe.

RESPONSIBILITIES:

• Responsible for consulting with and mixing paint for customers
• Assisting with checking in, organizing inbound shipments of merchandise
• Receiving payment from customers for merchandise or service
• Waiting on customers
• Keeping displays and store well maintained, clean, organized and safe
• Keeping inventory counts accurate for the department
• Provides customers with information on additional items related to purchases made
• Provides the highest level possible of service to all customers
• Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
• Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards.
• May counts cash drawer at either opening and/or closing of the day
• Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
• Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
• Refers store credit applications and bad checks to Credit Department
• Attends and participates in all company-sponsored and vendor training programs as required
• Promotes team concept and motivates fellow staff with a positive attitude at all times
• Promotes company events and promotions to customers
• Moving or stocking of items with use of forklift (after meeting of requirements and proper training)
• Engage with outside sales paint staff in support of the paint operations and customer service
• Engaging prospective professional painters and coordinating retention efforts with outside paint sales