What are the responsibilities and job description for the Customer Service Representative position at Kopp Billing Agency, Inc?
The Customer Service Representative operates with empathy and understanding while providing patients with a positive experience over the phone. Whether it's processing payments over the phone, assisting patients with billing questions or providing guidance on financial assistance, our Customer Service Representatives understand that client and patient satisfaction is at the core of Kopp's success.
Responsibilities:
- Provides patients with a positive and engaging experience.
- Works with patients to provide suitable payment arrangements.
- Obtains insurance information from patients.
- Meets or exceeds productivity expectations.
- Ability to work independently and as a member of a team.
- Work within a team environment to accomplish daily, weekly, & monthly tasks.
Qualifications:
- High school diploma or GED
- Ability to communicate with patients effectively and compassionately.
- Demonstrated experience learning new technologies
- Solution-oriented approach to problem-solving
- Ability to work in a fast-paced environment.
About Kopp:
For more than 55 years, Kopp has helped hundreds of companies improve their bottom line through sound management of billing and collections. Our staff is diverse, experienced and truly our biggest asset. Our management team has more than 350 combined years of billing and collections experience. Almost half of our staff members have been with Kopp for five years or longer. Our entire Kopp team is committed to our mission. Our mission is to provide our services to our clients with excellence, integrity, and respect so our clients can focus on their true mission.
If you are interested in joining our team of professional, hard-working individuals, please apply online at www.koppjobapp.com
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 38.75 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Syracuse, NY 13202: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $19