What are the responsibilities and job description for the Commercial Lines Client Manager position at Koppinger & Associates, Inc.?
Job Description
Join A Team Where Your Voice Matters!
Koppinger & Associates is hiring a Full-Time Commercial Lines Client Manager to join their growing team. This role involves managing commercial property and casualty insurance accounts, providing expert guidance to clients, and maintaining strong client relationships. Candidates should have experience in commercial lines insurance, a commitment to professional development, and be tech-savvy. The company offers a collaborative environment with work-life balance and opportunities for growth. If you value personalized client service and professional recognition, this position may be a great fit
Salary: $75000.00 - $95000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Retirement Plan
Career Growth Opportunities
Mon-Fri Schedule
Tuition Reimbursement
Responsibilities
Create insurance quotes, shop renewals, and assist with policy changes.
Answer client questions, problem solve, and follow up.
Issue insurance documentation, update client information, and assist with payments.
Educate and advise clients.
Process customer policy change requests.
Handle incoming claim calls from customers.
Complete Evidence of Insurance requests.
Share training and education knowledge and expertise with team members.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Educate clients on the insurance policies that best suit their needs
Requirements
Insurance License: Property & Casualty
Experience: Proven customer service experience within commercial lines property & casualty.
Technical Skills: Proficient with customer service software and Microsoft Office Software.
Communication: Excellent verbal and written communication skills.
Problem Solving: Strong problem-solving skills with an ability to handle multiple tasks effectively.
Organization: Highly organized with a keen ability to manage time and prioritize tasks.
Customer-Focused: Demonstrated commitment to providing excellent customer service.
Attention to Detail: Strong attention to detail to ensure accuracy in client management.
Teamwork: Ability to work well independently as well as part of a team.
Education: A bachelor's degree in business, communications, or a related field is preferred.
Flexibility: Must be open to occasionally assisting in other areas as needed to drive overall departmental success.
Company Description
Our Team's Core Philosophy: Excellence, Growth, and Support
Client-Centric Approach
We are deeply committed to understanding our clients' unique challenges and delivering expert solutions that drive exceptional results. Our dedication goes beyond mere service—we strive to become true strategic partners.
Collaborative Culture
Our team operates on principles of mutual support and collaboration:
- When a teammate is on vacation, we ensure their workload is seamlessly managed
- Problem-solving is a collective effort, not an individual burden
Professional Development
We invest heavily in our team's continuous growth:
- Fully employer-sponsored education programs
- Industry-specific role training
- Professional designation opportunities
- Access to cutting-edge research tools and resources
Workplace Wellness, We believe in:
- Maintaining a healthy work-life balance
- Finding positivity and humor, even during challenging times
- Supporting each other's personal and professional well-being
Salary : $75,000 - $95,000