Front Desk Manager

Front Desk Manager Job Description

• Manage day-to-day operations, ensuring the quality, standards and meeting expectations of the customers daily.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.
• Supervises and manages employees and understands employee positions well enough to perform duties in employees absence.
• Supervises all areas of the front office in the absence of front office manager or the other manager.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Implements the customer recognition/ service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Brings issues concerning employee satisfaction to the attention of the department manager and human resources.
• Supervises daily front desk shift operations and ensures compliance with all policies, standards and procedures.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Participates in employee progressive discipline procedures.
• Inform and update the executives, peers, and subordinates on relevant information in a timely manner.
• Performs all duties at the front desk as necessary.
• Runs front desk shifts when necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front desk goals to produce desired results.