What are the responsibilities and job description for the Scheduling Consultant position at Kovach Eye Institute Ltd?
Job Description
Job Description
The Scheduling Consultant has the primary responsibility to reflect the mission, vision and values of KEI through exceptional patient experience and educating patients on the various advanced technology options relating to the surgical procedures for KEI.
The Scheduling Consultant serves as an on-call support to our patients and works closely with the clinical and call center teams to make sure all patients receive an excellent patient experience.
- Conducts outbound calls to effectively pre-educates patients on all KEI technology
- Consulting patients how Kovach Eye stands in market place on advances technique and technology in comparison to competitors
- Coordinates and works closely with KEI’s internal clinical and call center teams to ensure seamless patient care
- Manages the initial connection and follow-up process by reaching out to potential patients in KEI advanced technology to help educate them on the process, identify where they are in their decision-making process, and / or follow up on patients who may have delayed treatment
- Builds brand loyalty through high responsiveness to patient needs
Competencies
- Excellent verbal and written communication skills
- Exceptional interpersonal and patient facing skills; highly professional yet empathetic in addressing concerns and issues, particularly on behalf of patients
- An outgoing and confident approach
- Ability to function independently and well in a high-paced and at times stressful environment.
- Possesses a persuasive mindset and is self-motivated
- Proficient in computers and relevant software applications and practice management technology including Microsoft Office Suite
Supervisory responsibilities
None
Travel required
Lincolnwood / Hybrid
Required education and experience
- High School Education or equivalent
- 2 years of Telemarketing or Telesales experience
- Experience in health-care
Preferred Experience
- Spanish or Polish Speaking
- Ophthalmology or Ophthalmic setting experience
- Strong Customer service / Concierge experience
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
8 : 30-5pm